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Technology, customization, and reliability · Study

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ArticleTechnology, customization, and reliability

Michael D. Johnson2001

Article2001

Technology, customization, and reliability

Michael D. Johnson · John E. Ettlie

41 citations·0/0 files stored·Journal of Quality Management

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Customer Service Quality and Loyalty Service and Product Innovation Product Development and Customization

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References

1991Firm Resources and Sustained Competitive Advantage 2004Firm resources and sustained competitive advantage 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1983An Evolutionary Theory of Economic Change.1982An evolutionary theory of economic change 1986Technological Discontinuities and Organizational Environments 2000What is strategy 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings

Cited by

2013Developing a design support system for the exterior form of running shoes using partial least squares and neural networks 2009Managing students' loyalty to school after graduation through relationship marketing 2008The Impact of Customization and Reliability on Customer Satisfaction in the U.S. Lodging Industry 2017Trust, integrated information technology and new product success

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Details

Year2001

Typearticle

Published2001-01-01

VenueJournal of Quality Management

ISSN-L1084-8568

Languageen

Citations41

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s1084-8568(01)00037-2

openalex_workW2056744975

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