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Does hope moderate the impact of job burnout on frontline bank employees’ in‐role and extra‐role performances?

16 references·16 citing·43 second hopsampled

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
1981The measurement of experienced burnout14,480 cited
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2000Positive psychology: An introduction.11,344 cited
2002The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach9,998 cited
2000Positive psychology: An introduction.9,934 cited
2004Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study9,290 cited
2007POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION4,797 cited
1991The will and the ways: Development and validation of an individual-differences measure of hope.3,769 cited
1999Tit for Tat? The Spiraling Effect of Incivility in the Workplace3,267 cited
1991The will and the ways: Development and validation of an individual-differences measure of hope.2,958 cited
2004Using the job demands‐resources model to predict burnout and performance2,564 cited
2008Early predictors of job burnout and engagement.2,394 cited
2005Positive Affect and the Complex Dynamics of Human Flourishing.2,333 cited
2007

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Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis.

1,947 cited

2002Positive organizational behavior: Developing and managing psychological strengths1,805 cited

Cited by

2014The moderated relationship between job burnout and organizational cynicism93 cited
2014Hope, Work Engagement, and Organizationally Valued Performance Outcomes: An Empirical Study in the Hotel Industry82 cited
2016Impact of leader member exchange, human resource management practices and psychological empowerment on extra role performances64 cited
2023The link between burnout and job performance: a meta-analysis61 cited
2019Occupational Stress, Symptoms of Burnout in the Workplace and Work Satisfaction of the Age-diverse Employees58 cited
2019The effects of nonwork and personal resources on frontline bank employees’ work engagement and critical job outcomes55 cited
2020Ethical Leadership as the Reliever of Frontline Service Employees’ Emotional Exhaustion: A Moderated Mediation Model35 cited
2022The Impact of Emotional Leadership on Subordinates' Job Performance: Mediation of Positive Emotions and Moderation of Susceptibility to Positive Emotions35 cited
2016Linking leadership styles to customer satisfaction of Palestinian insurance sector: Mediating role of employees’ performance31 cited
2023Harmonious Passion at Work: Personal Resource for Coping with the Negative Relationship between Burnout and Intrinsic Job Satisfaction in Service Employees30 cited
2018Antecedents and outcomes of job insecurity among salespeople30 cited
2020Participation in decision-making and work outcomes: evidence from a developing economy27 cited
2019What do employees perceive as hindrance or challenge stressors in the hotel industry? The role that hope plays24 cited
2018The Role of Hope and Self-efficacy on Nurses’ Subjective Well-being17 cited
2015Organizational Behaviour: Exploring The Relationship Between Ethical Climate, Self-Efficacy And Hope10 cited
2015The Effect of Employee Turnover on the Performance and Competitiveness of Banks in Ghana3 cited