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Passenger experience with quality-enhanced bus service: the tyne and wear ‘superoute’ services
7 references·16 citing·45 second hop
Passenger experience with quality-enhanced bus service: the tyne and wear ‘superoute’ services (2009)Passenger experience with quality-enhance…Performance, importance and user disgruntlement: A six-step method for measuring satisfaction with travel modes (2006)Performance, importance and u…The demand for public transport: a practical guide (2004)The demand for public transpo…Factors influencing light-rail station boardings in the United States (2004)Factors influencing light-rai…Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Service quality––developing a…A comparison of two alternative behavioral choice mechanisms for household auto ownership decisions (1998)A comparison of two alternati…DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)DEFINING QUALITY: ALTERNATIVE…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…The influence of ambient scent on the passengers’ experience, emotions and behavioral intentions: An experimental study in a Public Bus service (2021)The influence of ambient scen…Travel and life satisfaction - From Gen Z to the silent generation (2020)Travel and life satisfaction …Customer satisfaction in urban rail: a study on transferability of structural equation models (2020)Customer satisfaction in urba…Analysis of barriers to perceived service quality in Ghana: Students’ perspectives on bus mobility attributes (2020)Analysis of barriers to perce…Perceptions of the Public Transport Service as a Barrier to the Adoption of Public Transport: A Qualitative Study (2019)Perceptions of the Public Tra…Diffusion approximation for exploring the correlation between failure rate and bus-stop operation (2019)Diffusion approximation for e…Analyzing Bus Passengers’ Satisfaction in Dhaka using Discrete Choice Models (2019)Analyzing Bus Passengers’ Sat…The attitudes of tourists towards a bus service: implications for policy from a Maltese case study (2017)The attitudes of tourists tow…Modelling perceived quality for urban public transport systems using weighted variables and random parameters (2017)Modelling perceived quality f…Information for travelling: Awareness and usage of the various sources of information available to public transport users in NSW (2017)Information for travelling: A…A comparison of car driving, public transport and cycling experiences in three European cities (2017)A comparison of car driving, …Railway transit services in Algiers: priority improvement actions based on users perceptions (2016)Railway transit services in A…Analysis of the Factors Influencing the Use of Public Buses in Delhi (2016)Analysis of the Factors Influ…Determination of level-of-service scale values for quantitative bus transit service attributes based on user perception (2014)Determination of level-of-ser…The Relationship Between Bus Contract Costs, User Perceived Service Quality and Performance Assessment (2013)The Relationship Between Bus …Modeling User Perception of Public Bicycle Services (2012)Modeling User Perception of P…The measurement of urban travel demand (1974)Public transport values of time (2004)Meta-analysis of public transport demand (2007)Passenger perceptions and the ideal urban bus journey experience (2007)Transport and its infrastructure (2007)The Geography of Urban Transportation (1988)Transit ridership forecasting at station level: an approach based on distance-decay weighted regression (2011)Application of geographically weighted regression to the direct forecasting of transit ridership at station-level (2012)New evidence on walking distances to transit stops: identifying redundancies and gaps using variable service areas (2013)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring the quality of service for passengers on the hellenic railways (2007)Satisfaction: a behavioral perspective on the consumer (2010)An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul (2013)Travel satisfaction revisited. On the pivotal role of travel satisfaction in conceptualising a travel behaviour process (2017)Competitive Advantage: Creating and Sustaining Superior Performance (1985)AIMQ: a methodology for information quality assessment (2002)Information quality benchmarks (2002)Trust and commitment influences on customer retention: insights from business-to-business services (2003)Discrete Choice Analysis: Theory and Application to Travel Demand. (1987)A comprehensive daily activity-travel generation model system for workers (2000)Modelling car ownership in urban areas: a case study of Hamilton, Canada (2007)A dynamic analysis of household car ownership (2010)Importance-Performance Analysis (1977)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Establishing service quality interrelations for Metro rail transit: Does gender really matter? (2021)Importance – Performance Analysis (IPA) of metro service attributes during the COVID-19 pandemic (2022)How Many Interviews Are Enough? (2005)Understanding attitudes towards public transport and private car: A qualitative study (2007)How Many Focus Groups Are Enough? Building an Evidence Base for Nonprobability Sample Sizes (2016)Impact of public transport strikes on the road network: The case of Athens (2019)On the move? Exploring constraints to accessing urban mobility infrastructures (2020)Understanding public transport use intention post Covid-19 outbreak using modified theory of planned behavior: Case study from developing country perspective (2022)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)How do constrained car ownership and car use influence travel and life satisfaction? (2021)The effects of neighbourhood attachment and built environment on walking and life satisfaction: A case study of Shenzhen (2022)Public transport inclusion and active aging: A systematic review on elderly mobility (2024)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Modelling user perception of bus transit quality (2010)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)
this work references cited by second hop

References

  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1994DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS1,209 cited
  • 2004The demand for public transport: a practical guide452 cited
  • 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
  • 2004Factors influencing light-rail station boardings in the United States443 cited
  • 1998A comparison of two alternative behavioral choice mechanisms for household auto ownership decisions262 cited
  • 2006Performance, importance and user disgruntlement: A six-step method for measuring satisfaction with travel modes209 cited

Cited by

  • 2016Railway transit services in Algiers: priority improvement actions based on users perceptions81 cited
  • 2019Perceptions of the Public Transport Service as a Barrier to the Adoption of Public Transport: A Qualitative Study74 cited
  • 2020Travel and life satisfaction - From Gen Z to the silent generation67 cited
  • 2014Determination of level-of-service scale values for quantitative bus transit service attributes based on user perception65 cited
  • 2020Customer satisfaction in urban rail: a study on transferability of structural equation models62 cited
  • 2017A comparison of car driving, public transport and cycling experiences in three European cities57 cited

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2019
Analyzing Bus Passengers’ Satisfaction in Dhaka using Discrete Choice Models
52 cited
  • 2017Information for travelling: Awareness and usage of the various sources of information available to public transport users in NSW50 cited
  • 2012Modeling User Perception of Public Bicycle Services49 cited
  • 2017Modelling perceived quality for urban public transport systems using weighted variables and random parameters46 cited
  • 2013The Relationship Between Bus Contract Costs, User Perceived Service Quality and Performance Assessment44 cited
  • 2017The attitudes of tourists towards a bus service: implications for policy from a Maltese case study38 cited
  • 2020Analysis of barriers to perceived service quality in Ghana: Students’ perspectives on bus mobility attributes35 cited
  • 2021The influence of ambient scent on the passengers’ experience, emotions and behavioral intentions: An experimental study in a Public Bus service31 cited
  • 2016Analysis of the Factors Influencing the Use of Public Buses in Delhi30 cited
  • 2019Diffusion approximation for exploring the correlation between failure rate and bus-stop operation27 cited