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Information and its impact on consumers׳ reactions to restrictive return policies

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2003Product assortment and individual decision processes.199 cited

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2021Customer Behavioral Reactions to Negative Experiences during the Product Return55 cited
2018A Strategic Initiative for Successful Reverse Logistics Management in Retail Industry53 cited
2016An investigation into critical service determinants of customer to business (C2B) type product returns in retail firms47 cited
2015Product information and consumer choice confidence in multi-item sales promotions17 cited
2017Review of the Research on the Impact of Online Shopping Return Policy on Consumer Behavior16 cited
2023When it rains, it pours? The impact of weather on customer returns in the brick-and-mortar retail store14 cited
2016A Review: Customer Returns in Fashion Retailing14 cited
2024The BORIS experience: evaluating omnichannel returns and repurchase intention12 cited
2024Proactive Return Prediction in Online Fashion Retail Using Heterogeneous Graph Neural Networks10 cited
2026Determinantes de los costos de garantía y devolución de productos en el comercio electrónico B2C0 cited