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The Organization of Discipline: From Performance Management to Perversity and Punishment

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References

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1994Cultures in Organizations: Three Perspectives1,241 cited
1992The social production of indifference: exploring the symbolic roots of Western bureaucracy1,011 cited
2008The Dynamics of Performance Management: Constructing Information and Reform843 cited
2015Performance Management805 cited
2004Cops, teachers, counselors: stories from the front lines of public service709 cited
2006Challenging the Performance Movement: Accountability, Complexity, and Democratic Values606 cited
2000The Global Public Management Revolution: A Report on the Transformation of Governance527 cited
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Cited by

2015Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature753 cited
2011Setting the Table: How Transformational Leadership Fosters Performance Information Use393 cited
2010Performance Regimes Amidst Governance Complexity242 cited

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2013COMMAND AND MOTIVATION: HOW THE PERCEPTION OF EXTERNAL INTERVENTIONS RELATES TO INTRINSIC MOTIVATION AND PUBLIC SERVICE MOTIVATION213 cited

2023Administrative Burden in Citizen–State Interactions: A Systematic Literature Review197 cited

2011Race, Respect, and Red Tape: Inside the Black Box of Racially Representative Bureaucracies190 cited

2017Children of a Lesser God: Administrative Burden and Social Equity in Citizen–State Interactions184 cited

2013Impact of Performance Management in Public and Private Organizations175 cited

2018“They Are Underpaid and Understaffed”: How Clients Interpret Encounters with Street-Level Bureaucrats155 cited

2018Discrimination and Administrative Burden in Public Service Markets: Does a Public–Private Difference Exist?155 cited

2018Street-Level Management: A Clientele-Agent Perspective on Implementation138 cited

2018Mixed Methods in Public Administration Research: Selecting, Sequencing, and Connecting137 cited

2023Introduction: Administrative Burden as a Mechanism of Inequality in Policy Implementation137 cited

2012Prosocial Values and Performance Management Theory: Linking Perceived Social Impact and Performance Information Use128 cited

2013Dimensions of Discretion: Specifying the Object of Street-Level Bureaucracy Research127 cited

2022Street-Level bureaucracy in public administration: A systematic literature review127 cited