Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Age differences in mobile service perceptions: comparison of Generation Y and baby boomers

16 references·16 citing·44 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
1996The Behavioral Consequences of Service Quality11,994 cited
2007Mail and internet surveys : the tailored design method9,606 cited
2001Consumer perceived value: The development of a multiple item scale6,635 cited
1984A Service Quality Model and its Marketing Implications6,560 cited
2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
1992The Self-Regulation of Attitudes, Intentions, and Behavior2,185 cited
2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
2000AGE DIFFERENCES IN TECHNOLOGY ADOPTION DECISIONS: IMPLICATIONS FOR A CHANGING WORK FORCE1,721 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2004The mobile connection: the cell phone's impact on society1,317 cited

2005Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons1,292 cited

Cited by

2015M-S-QUAL: Mobile service quality measurement198 cited
2013Value fusion166 cited
2016Online shopping intention in the context of data breach in online retail stores: An examination of older and younger adults165 cited
2017What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain157 cited
2021Factors influencing generation Y green behaviour on green products in Nigeria: An application of theory of planned behaviour151 cited
2018Antecedents and consequences of perceived coolness for Generation Y in the context of creative tourism - A case study of the Pier 2 Art Center in Taiwan151 cited
2017Identifying the effects of perceived values of mobile banking applications on customers148 cited
2014Generation Y's dining information seeking and sharing behavior on social networking sites146 cited
2018Brand engagement and search for brands on social media: Comparing Generations X and Y in Portugal146 cited
2019Brand love matters to Millennials: the relevance of mystery, sensuality and intimacy to neo-luxury brands140 cited
2020Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience137 cited
2014The Generation Effect131 cited
2017Understanding usage intention in innovative mobile app service: Comparison between millennial and mature consumers128 cited
2013What a smartphone is to me: understanding user values in using smartphones125 cited
2019Mobile social media use intention in emergencies among Gen Y in China: An integrative framework of gratifications, task-technology fit, and media dependency125 cited
2011The Effect of Trust, Customer Satisfaction and Image on Customers’ Loyalty in Islamic Banking Sector125 cited