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A hybrid approach using data envelopment analysis and case-based reasoning for housing refurbishment contractors selection and performance improvement
13 references·5 citing·56 second hop
A hybrid approach using data envelopment analysis and case-based reasoning for housing refurbishment contractors selection and performance improvement (2008)A hybrid approach using data envelopment …Applying case-based reasoning for product configuration in mass customization environments (2005)Applying case-based reasoning…A knowledge-based supplier intelligence retrieval system for outsource manufacturing (2004)A knowledge-based supplier in…On the relative importance of customer satisfaction and trust as determinants of customer retention and positive word of mouth (2003)On the relative importance of…A case-based reasoning with the feature weights derived by analytic hierarchy process for bankruptcy prediction (2002)A case-based reasoning with t…Performance management in construction: a conceptual framework (2001)Performance management in con…Customer Satisfaction in Home Building (2001)Customer Satisfaction in Home…Service management in housing refurbishment: a theoretical approach (2000)Service management in housing…Key Factors in Bid Reasoning Model (2000)Key Factors in Bid Reasoning …Service quality as a competitive opportunity (1998)Service quality as a competit…Periods and demand for private sector housing refurbishment (1996)Periods and demand for privat…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Measuring the efficiency of decision making units (1978)Measuring the efficiency of d…Risks Caused by Information Asymmetry in Construction Projects: A Systematic Literature Review (2023)Risks Caused by Information A…DEVELOPING A SYSTEMATIC APPROACH TO EVALUATE AND PREDICT BUILDING SERVICE LIFE (2017)DEVELOPING A SYSTEMATIC APPRO…Contractor Selection for Construction Projects Using Consensus Tools and Big Data (2017)Contractor Selection for Cons…USING DATA ENVELOPMENT ANALYSIS TO SUPPORT BEST-VALUE CONTRACTOR SELECTION (2015)USING DATA ENVELOPMENT ANALYS…Mass Customization: A Review of the Paradigm Across Marketing, Engineering and Distribution Domains (2010)Mass Customization: A Review …Coefficient Alpha and the Internal Structure of Tests (1951)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)An empirical assessment of the SERVQUAL scale (1992)The Commitment-Trust Theory of Relationship Marketing (1994)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)FINANCIAL RATIOS, DISCRIMINANT ANALYSIS AND THE PREDICTION OF CORPORATE BANKRUPTCY (1968)Axiomatic Foundation of the Analytic Hierarchy Process (1986)How to make a decision: The analytic hierarchy process (1990)Multicriteria evaluation of power plants impact on the living standard using the analytic hierarchy process (2008)A novel bankruptcy prediction model based on an adaptive fuzzy k-nearest neighbor method (2011)Financial credit risk assessment: a recent review (2015)Statistics for experimenters. 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this work references cited by second hop

References

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  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • 2003On the relative importance of customer satisfaction and trust as determinants of customer retention and positive word of mouth461 cited
  • 2001Performance management in construction: a conceptual framework450 cited
  • 2002A case-based reasoning with the feature weights derived by analytic hierarchy process for bankruptcy prediction277 cited
  • 2005Applying case-based reasoning for product configuration in mass customization environments183 cited
  • 2000Key Factors in Bid Reasoning Model172 cited
  • 2004A knowledge-based supplier intelligence retrieval system for outsource manufacturing171 cited
  • 2001Customer Satisfaction in Home Building153 cited
  • 1998Service quality as a competitive opportunity102 cited
  • 2000Service management in housing refurbishment: a theoretical approach56 cited
  • 1996Periods and demand for private sector housing refurbishment40 cited

Cited by

  • 2017Contractor Selection for Construction Projects Using Consensus Tools and Big Data51 cited

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  • 2015USING DATA ENVELOPMENT ANALYSIS TO SUPPORT BEST-VALUE CONTRACTOR SELECTION36 cited
  • 2017DEVELOPING A SYSTEMATIC APPROACH TO EVALUATE AND PREDICT BUILDING SERVICE LIFE33 cited
  • 2023Risks Caused by Information Asymmetry in Construction Projects: A Systematic Literature Review33 cited
  • 2010Mass Customization: A Review of the Paradigm Across Marketing, Engineering and Distribution Domains16 cited