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Determinants of Chinese hotel customers’ e-satisfaction and purchase intentions
8 references·16 citing·56 second hop
Determinants of Chinese hotel customers’ e-satisfaction and purchase intentions (2005)Determinants of Chinese hotel customers’ …The antecedents and consequences of trust in online-purchase decisions (2002)The antecedents and consequen…E-commerce in China (2002)E-commerce in ChinaFactors influencing the types of products and services purchased over the Internet (2000)Factors influencing the types…E‐commerce: the medium is the mart (2000)E‐commerce: the medium is the…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Adoption of Information Technology in U.S. Hotels: Strategically Driven Objectives (2000)Adoption of Information Techn…An empirical study on consumer acceptance of products in electronic markets: a transaction cost model (1998)An empirical study on consume…Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Consumer Reactions to Electro…Progress on technology use in tourism (2019)Progress on technology use in…Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty (2018)Service quality evaluation an…Information technology adoption: a review of the literature and classification (2017)Information technology adopti…E-commerce Ethics and Its Impact on Buyer Repurchase Intentions and Loyalty: An Empirical Study of Small and Medium Egyptian Businesses (2017)E-commerce Ethics and Its Imp…Chinese travelers’ behavioral intentions toward room-sharing platforms (2017)Chinese travelers’ behavioral…An empirical study on the influence of economy hotel website quality on online booking intentions (2017)An empirical study on the inf…Social Media Marketing: Applying the Uses and Gratifications Theory in the Hotel Industry (2015)Social Media Marketing: Apply…Understanding Sustained Participation in Virtual Travel Communities from the Perspectives of is Success Model and Flow Theory (2014)Understanding Sustained Parti…The Impact of the Internet in Travel and Tourism: A Research Review 2001–2010 (2014)The Impact of the Internet in…The effect of website features in online relationship marketing: A case of online hotel booking (2014)The effect of website feature…An investigation of factors affecting customer selection of online hotel booking channels (2014)An investigation of factors a…Determinants of Daily Happiness on Vacation (2011)Determinants of Daily Happine…A new understanding of satisfaction model in e‐re‐purchase situation (2010)A new understanding of satisf…The holiday happiness curve: a preliminary investigation into mood during a holiday abroad (2009)The holiday happiness curve: …INFORMATION TECHNOLOGY APPLICATIONS IN HOSPITALITY AND TOURISM: A REVIEW OF PUBLICATIONS FROM 2005 TO 2007 (2009)INFORMATION TECHNOLOGY APPLIC…A service quality measurement architecture for hot spring hotels in Taiwan (2007)A service quality measurement…Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The theory of planned behavior (1991)Exploring the factors associated with Web site success in the context of electronic commerce (2000)Enticing online consumers: an extended technology acceptance perspective (2002)Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model (2003)The Nature of the Firm (1937)Markets and Hierarchies: Analysis and Antitrust Implications. 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A Large-Scale Exploratory Empirical Study (2005)Trust and Electronic Government Success: An Empirical Study (2008)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Behavioral Consequences of Service Quality (1996)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Qualitative Data Analysis (2008)Survey research methods (1990)Explaining and Predicting Consumer Intention to Purchase Over the Internet: An Exploratory Study (2002)The Applicability of Porter’s Generic Strategies in the Digital Age: Assumptions, Conjectures, and Suggestions (2004)The Impact of Infusing Social Presence in the Web Interface: An Investigation Across Product Types (2005)Marketing for Hospitality and Tourism (1995)Strategic use of information technologies in the tourism industry (1998)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)The influence of e-word-of-mouth on hotel occupancy rate (2016)Progress in information technology and tourism management: 30 years on and 20 years after the internet - Revisiting Buhalis & Law's landmark study about eTourism (2018)Why do people share their travel experiences on social media? (2019)A Global Measure of Perceived Stress (1983)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)How Do We Feel on Vacation? A Closer Look at How Emotions Change over the Course of a Trip (2012)The role of hedonism in ethical tourism (2013)Residents’ quality of life and attitudes toward tourism development in China (2016)Competitive advantage, creating and sustaining superior performance (1985)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The fifth discipline, the art and practice of the learning organization (1991)Managing a Hotel's Image on TripAdvisor (2010)How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach (2015)A systematic review of research on innovation in hospitality and tourism (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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this work references cited by second hop

References

  • 2000E-satisfaction: an initial examination2,007 cited
  • 1996Consumer Reactions to Electronic Shopping on the World Wide Web1,603 cited
  • 2002The antecedents and consequences of trust in online-purchase decisions1,058 cited
  • 1998An empirical study on consumer acceptance of products in electronic markets: a transaction cost model741 cited
  • 2000Factors influencing the types of products and services purchased over the Internet279 cited
  • 2000Adoption of Information Technology in U.S. Hotels: Strategically Driven Objectives265 cited
  • 2002E-commerce in China38 cited
  • 2000E‐commerce: the medium is the mart25 cited

Cited by

  • 2009INFORMATION TECHNOLOGY APPLICATIONS IN HOSPITALITY AND TOURISM: A REVIEW OF PUBLICATIONS FROM 2005 TO 2007372 cited
  • 2014The effect of website features in online relationship marketing: A case of online hotel booking308 cited
  • 2011Determinants of Daily Happiness on Vacation254 cited
  • 2007A service quality measurement architecture for hot spring hotels in Taiwan210 cited
  • 2018Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty207 cited
  • 2017An empirical study on the influence of economy hotel website quality on online booking intentions185 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2017Information technology adoption: a review of the literature and classification181 cited
  • 2010A new understanding of satisfaction model in e‐re‐purchase situation180 cited
  • 2014The Impact of the Internet in Travel and Tourism: A Research Review 2001–2010174 cited
  • 2015Social Media Marketing: Applying the Uses and Gratifications Theory in the Hotel Industry163 cited
  • 2014An investigation of factors affecting customer selection of online hotel booking channels144 cited
  • 2017E-commerce Ethics and Its Impact on Buyer Repurchase Intentions and Loyalty: An Empirical Study of Small and Medium Egyptian Businesses144 cited
  • 2009The holiday happiness curve: a preliminary investigation into mood during a holiday abroad142 cited
  • 2017Chinese travelers’ behavioral intentions toward room-sharing platforms133 cited
  • 2014Understanding Sustained Participation in Virtual Travel Communities from the Perspectives of is Success Model and Flow Theory132 cited
  • 2019Progress on technology use in tourism105 cited