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The role of frequency of patronage and service quality of all-you-can-eat buffet restaurant: A perspective of socio-economic and demographic characteristics of African American consumers
16 references·1 citing·43 second hop
The role of frequency of patronage and service quality of all-you-can-eat buffet restaurant: A perspective of socio-economic and demographic characteristics of African American consumers (2013)The role of frequency of patronage and se…Assessment of event quality in major spectator sports (2011)Assessment of event quality i…Marketing Research (2008)Marketing ResearchCustomer loyalty to content‐based Web sites: the case of an online health‐care service (2004)Customer loyalty to content‐b…Ethnic Evaluations of Advertising: Interaction Effects of Strength of Ethnic Identification, Media Placement, and Degree of Racial Composition (1999)Ethnic Evaluations of Adverti…Consumer evaluations of fast‐food services: a cross‐national comparison (1997)Consumer evaluations of fast‐…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Demographic discriminators of service quality in the banking industry (1996)Demographic discriminators of…A Measure of Service Quality for Retail Stores: Scale Development and Validation (1995)A Measure of Service Quality …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…The Role of Time in the Action of the Consumer (1990)The Role of Time in the Actio…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Household Consumption of Food‐Away‐From‐Home: Total Expenditure and by Type of Food Facility (1987)Household Consumption of Food…Culture and Consumption: A Theoretical Account of the Structure and Movement of the Cultural Meaning of Consumer Goods (1986)Culture and Consumption: A Th…Attitudes, Subjective Norms, And Intentions to Engage In Health Behaviors (1986)Attitudes, Subjective Norms, …Buying Time and Saving Time: Strategies for Managing Household Production (1983)Buying Time and Saving Time: …Bridging the Perception Gap between Management and Customers on DINESERV Attributes: The Korean All-You-Can-Eat Buffet (2019)Bridging the Perception Gap b…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The Rites Of Passage (1961)How To Do Things With Words (1975)Possessions and the Extended Self (1988)Focus Groups as Qualitative Research (1997)Consumer Culture Theory (CCT): Twenty Years of Research (2005)Course in General Linguistics (2017)Studies in Ethnomethodology. (1968)THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)Analysis and Interpretation of Qualitative Data in Consumer Research (1994)Understanding Service Convenience (2002)Teaching Old Brands New Tricks: Retro Branding and the Revival of Brand Meaning (2003)The Interpretation of Cultures (2017)A Theory of the Consumption Function (1960)Economics and Consumer Behavior (1980)The theory and practice of econometrics (1986)Analysis of Food‐Away‐from‐Home Expenditure Patterns for U.S. Households, 1982–89 (1996)CONVENIENCE, ACCESSIBILITY, AND THE DEMAND FOR FAST FOOD (2001)Getting Rich and Eating Out: Consumption of Food Away from Home in Urban China (2006)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Comfort your online customer: quality, trust and loyalty on the internet (2004)Customer engagement in a Facebook brand community (2012)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Consumer perceived value: The development of a multiple item scale (2001)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)A model of destination branding: Integrating the concepts of the branding and destination image (2010)Destination Marketing Organizations and destination marketing: A narrative analysis of the literature (2013)Impulse buying behaviour: an online-offline comparative and the impact of social media (2018)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1986Culture and Consumption: A Theoretical Account of the Structure and Movement of the Cultural Meaning of Consumer Goods2,879 cited
  • 1995A Measure of Service Quality for Retail Stores: Scale Development and Validation2,021 cited
  • 1996SERVQUAL: review, critique, research agenda1,770 cited
  • 2008Marketing Research526 cited
  • 2004Customer loyalty to content‐based Web sites: the case of an online health‐care service437 cited
  • 1990The Role of Time in the Action of the Consumer356 cited
  • 1987Household Consumption of Food‐Away‐From‐Home: Total Expenditure and by Type of Food Facility228 cited
  • 1997Consumer evaluations of fast‐food services: a cross‐national comparison220 cited
  • 1996Demographic discriminators of service quality in the banking industry205 cited
  • 2011Assessment of event quality in major spectator sports204 cited
  • 1983Buying Time and Saving Time: Strategies for Managing Household Production192 cited
  • 1999

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Ethnic Evaluations of Advertising: Interaction Effects of Strength of Ethnic Identification, Media Placement, and Degree of Racial Composition
186 cited
  • 1986Attitudes, Subjective Norms, And Intentions to Engage In Health Behaviors158 cited
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    • 2019Bridging the Perception Gap between Management and Customers on DINESERV Attributes: The Korean All-You-Can-Eat Buffet14 cited