Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Integrative research into the financial services industry in Taiwan: Relationship bonding tactics, relationship quality and behavioural loyalty

16 references·11 citing·37 second hop

FromToDepth

this work references cited by second hop

References

1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1988On the Evaluation of Structural Equation Models26,139 cited
1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
1991Structural Equations with Latent Variables.17,443 cited
2017Exchange and Power in Social Life15,909 cited
1996The Behavioral Consequences of Service Quality11,994 cited
1987Developing Buyer-Seller Relationships9,139 cited
1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
1990Zero defections: quality comes to services.5,373 cited
1992Network Dyads in Entrepreneurial Settings: A Study of the Governance of Exchange Relationships2,651 cited
1995The Structure of Commitment in Exchange2,238 cited
1992Marketing Services: Competing Through Quality2,178 cited
1995An Integrated Model of Buyer-Seller Relationships2,083 cited
2001

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration

2,080 cited

Cited by

2019Determinants of Intention to Adopt E-Government Services in Pakistan: An Imperative for Sustainable Development109 cited
2007Evaluating an extended relationship marketing model for Arab guests of five-star hotels55 cited
2012Service quality, satisfaction, perceived value and loyalty among customers in commercial banking in Nakuru Municipality, Kenya51 cited
2014The effects of relationship bonds on emotional exhaustion and turnover intentions in frontline employees50 cited
2018Determinants of customer loyalty: a study with customers of a Brazilian bank38 cited
2022Impact of corporate social responsibility on customer loyalty: Evidence from the Vietnamese jewellery industry37 cited
2021How perceptions of relationship investment influence customer loyalty: the mediating role of perceived value and the moderating role of relationship proneness35 cited
2016The Influence of Relationship Quality on Customer Loyalty in the Dual-Banking System in the Northern States of Peninsular Malaysia22 cited
2013Factors Influence Switching Behavior of Islamic Bank Customers in Malaysia20 cited
2016THE SIGNIFICANT CONTRIBUTION OF ISLAMIC RELATIONSHIP MARKETING PRACTICE IN MALAYSIAN TAKAFUL INDUSTRY TOWARDS DETERMINING CUSTOMER GRATITUDE, TRUST, AND COMMITMENT19 cited
2015The Effect of Brand Personality and Brand Satisfaction on Brand Loyalty: A Conceptual Paper11 cited