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Recent Attribution Research in Consumer Behavior: A Review and New Directions
4 references·16 citing·50 second hop
Recent Attribution Research in Consumer Behavior: A Review and New Directions (1988)Recent Attribution Research in Consumer B…Human Inference: Strategies and Shortcomings of Social Judgment. (1983)Human Inference: Strategies a…Attributions in the Board Room: Causal Reasoning in Corporate Annual Reports (1983)Attributions in the Board Roo…An Information Processing Theory of Consumer Choice (1979)An Information Processing The…Judgment under Uncertainty: Heuristics and Biases (1975)Judgment under Uncertainty: H…A Framework for Conceptual Contributions in Marketing (2011)A Framework for Conceptual Co…Customer Experience Management in Retailing: Understanding the Buying Process (2009)Customer Experience Managemen…The Effect of Corporate Social Responsibility (CSR) Activities on Companies With Bad Reputations (2006)The Effect of Corporate Socia…The impact of perceived corporate social responsibility on consumer behavior (2005)The impact of perceived corpo…The influence of online product recommendations on consumers’ online choices (2004)The influence of online produ…Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis (2004)Corporate social responsibili…When Is Honesty the Best Policy? The Effect of Stated Company Intent on Consumer Skepticism (2003)When Is Honesty the Best Poli…Psychological Implications of Customer Participation in Co-Production (2003)Psychological Implications of…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts (2002)A Longitudinal Study of Compl…The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)The Asymmetric Impact of Nega…Customer loyalty and complex services (1998)Customer loyalty and complex …Customer contributions and roles in service delivery (1997)Customer contributions and ro…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…The Persuasion Knowledge Model: How People Cope with Persuasion Attempts (1994)The Persuasion Knowledge Mode…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Subjective probability: A judgment of representativeness (1972)Availability: A heuristic for judging frequency and probability (1973)On the psychology of prediction. 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(1990)Measuring Service Quality: A Reexamination and Extension (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Discovery of Grounded Theory (2017)Information and Consumer Behavior (1970)The processes of causal attribution. (1973)Exploring the value of online product reviews in forecasting sales: The case of motion pictures (2007)The impact of electronic word‐of‐mouth (2008)The Impact of New Media on Customer Relationships (2010)Handbook of Social Psychology (2013)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Corporate Social Responsibility (1999)Does Doing Good Always Lead to Doing Better? 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References

  • 1975Judgment under Uncertainty: Heuristics and Biases22,647 cited
  • 1983Human Inference: Strategies and Shortcomings of Social Judgment.4,196 cited
  • 1979An Information Processing Theory of Consumer Choice2,245 cited
  • 1983Attributions in the Board Room: Causal Reasoning in Corporate Annual Reports611 cited

Cited by

  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 1994The Persuasion Knowledge Model: How People Cope with Persuasion Attempts3,796 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 2005The impact of perceived corporate social responsibility on consumer behavior2,063 cited
  • 2004The influence of online product recommendations on consumers’ online choices1,584 cited
  • 2011A Framework for Conceptual Contributions in Marketing1,538 cited
  • 2004Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis1,512 cited
  • 2003Psychological Implications of Customer Participation in Co-Production1,495 cited
  • 2006The Effect of Corporate Social Responsibility (CSR) Activities on Companies With Bad Reputations

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1,360 cited
  • 1998Customer loyalty and complex services1,271 cited
  • 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
  • 2002A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts1,201 cited
  • 2003When Is Honesty the Best Policy? The Effect of Stated Company Intent on Consumer Skepticism1,000 cited
  • 1997Customer contributions and roles in service delivery968 cited
  • 2009Customer Experience Management in Retailing: Understanding the Buying Process961 cited