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Differences in air passengers’ buying behaviour: findings from Korean and Australian international passengers
16 references·3 citing·36 second hop
Differences in air passengers’ buying behaviour: findings from Korean and Australian international passengers (2009)Differences in air passengers’ buying beh…The effect of airline service quality on passengers’ behavioural intentions: a Korean case study (2004)The effect of airline service…Airline services marketing by domestic and foreign firms: differences from the customers’ viewpoint (2003)Airline services marketing by…The Loyalty Effect (2001)The Loyalty EffectCustomer satisfaction with services: putting perceived value into the equation (2000)Customer satisfaction with se…Customer loyalty and complex services (1998)Customer loyalty and complex …Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination (1997)Modelling the relationship be…A Study of Price and Quality in Service Operations (1994)A Study of Price and Quality …Service Quality and Customer Loyalty in the Commercial Airline Industry (1993)Service Quality and Customer …Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…OR Practice—Application of a Probabilistic Decision Model to Airline Seat Inventory Control (1989)OR Practice—Application of a …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Modeling of airline passenger loyalty: A comparison of leisure and business travelers (2021)Modeling of airline passenger…Key Determinants of Airline Loyalty Modeling in Thailand (2020)Key Determinants of Airline L…FIPIA with information entropy: A new hybrid method to assess airline service quality (2019)FIPIA with information entrop…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Alternative Ways of Assessing Model Fit (1992)The concept of perceived value: a systematic review of the research (2007)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)How does corporate social responsibility contribute to firm financial performance? 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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1,518 cited
  • 2001The Loyalty Effect1,406 cited
  • 1998Customer loyalty and complex services1,271 cited
  • 1997Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination1,238 cited
  • 1989OR Practice—Application of a Probabilistic Decision Model to Airline Seat Inventory Control613 cited
  • 1993Service Quality and Customer Loyalty in the Commercial Airline Industry497 cited
  • 2004The effect of airline service quality on passengers’ behavioural intentions: a Korean case study

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423 cited
  • 2003Airline services marketing by domestic and foreign firms: differences from the customers’ viewpoint175 cited
  • 1994A Study of Price and Quality in Service Operations160 cited
  • Cited by

    • 2019FIPIA with information entropy: A new hybrid method to assess airline service quality26 cited
    • 2020Key Determinants of Airline Loyalty Modeling in Thailand25 cited
    • 2021Modeling of airline passenger loyalty: A comparison of leisure and business travelers22 cited