Organizational Citizenship Behavior in Concern of Communication Satisfaction: The Role of the Formal and Informal Communication

Abstract

Communication cues play an important role in the development of satisfaction within an organization.Communication in most of the related studies has been considered as a one-dimensional construct, while thepresent study specifically proposed formal and informal communication as predictors of communicationsatisfaction. Furthermore, although literature introduced job satisfaction as a great predictor of OCB, the presentstudy takes one more step forward and proposes communication satisfaction as an antecedent of OCB. Theserelationships were tested by 231 survey completed by respondents from Electrical Manufacturing industry inIran. Formal communication and informal communication were found to predict communication satisfaction.Besides, communication satisfaction was a strong predictor of all dimensions of OCB.

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