Toward a theory of managing context in Six Sigma process‐improvement projects: An action research investigation⋆

Anand Nair · Manoj K. Malhotra · Sanjay Laxman Ahire

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

Abstract In this paper, field studies, extant literature, and domain knowledge are used to develop a theory of managing context in Six Sigma process‐improvement projects. By means of a participatory action research investigation involving ten projects in manufacturing and service firms, this paper examines the interrelationship among project context, elements, and success. Rich text‐based information for each project was analyzed for the underlying patterns and relationships using the NVIVO 8 qualitative data analysis software package. The insights gained from this in‐depth field investigation are presented in the form of 12 inductively derived research propositions that, when taken together, uniquely contribute to context‐based theory‐building in this area.

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References

1994Qualitative Data Analysis: An Expanded Sourcebook 1998Basics of qualitative research : techniques and procedures for developing grounded theory 1994Handbook of Qualitative Research 1991Exploration and Exploitation in Organizational Learning 1996Sensemaking in Organizations 2008Basics of Qualitative Research (3rd ed.): Techniques and Procedures for Developing Grounded Theory 1999Psychological Safety and Learning Behavior in Work Teams 1986Research in Organizational Behavior.

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