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Planning for Multilingual Chat Reference Service in a Suburban Public Library System
13 references·5 citing·34 second hop
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References

  • 2004Intercultural Communication: A Reader1,347 cited
  • 2004Understanding Cultural Differences1,202 cited
  • 1990Understanding cultural differences1,084 cited
  • 1972Intercultural communication : a reader711 cited
  • 1989Teaching and the Case Method650 cited
  • 2002Doing Business Internationally: The Guide To Cross-Cultural Success170 cited
  • 2000Reference Services and the International Adult Learner24 cited
  • 2000Reference Services to the International Adult Learner: Understanding the Barriers20 cited
  • 1991Ethnic Libraries and Librarianship in the United States: Models and Prospects12 cited
  • 1997Using Public Library Reference Collections and Staff12 cited
  • 1993Education for Multicultural Librarianship11 cited
  • 1995Multiculturalism in libraries11 cited
  • 2000Reference Services: Meeting the Needs of International Adult Learners10 cited

Cited by

  • 2018Immigrant Rights Advocacy as Records Literacy in Latinx Communities6 cited
  • 2023Haitian Immigrants' Information Needs and Behaviors: Libraries, Information Professionals and Haitians in the United States4 cited

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2023
Multilingual Support in Digital Environments: A Case Study of Online Catalogs in US Public Libraries, with a Focus on Korean-Language Speakers
3 cited
  • 2009Public Library Services for Immigrants in the United States: Then and Now2 cited
  • 2012Multiple case studies of public library systems in New York State : service decision-making processes1 cited