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Citizen Feedback and Delivery of Urban Services · Study

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ArticleCitizen Feedback and Delivery of Urban Services

Uwe Deichmann2007

Article2007

Citizen Feedback and Delivery of Urban Services

Uwe Deichmann · Somik Vinay Lall

45 citations·0/0 files stored·World Development

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Customer Service Quality and Loyalty Public Policy and Administration Research Public Administration in Developing Nations

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References

1974Judgment under Uncertainty: Heuristics and Biases 1999Subjective well-being: Three decades of progress.1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.1984Choices, values, and frames.1961Rational Expectations and the Theory of Price Movements 1997The analysis of household surveys 1974Does Economic Growth Improve the Human Lot? Some Empirical Evidence 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions

Cited by

2012Synthesis Report: Review of Impact and Effectiveness of Transparency and Accountability Initiatives 2015Quality of Service, Expectation, Satisfaction and Trust in Public Institutions: The Abu Dhabi Citizen Satisfaction Survey 2016The impact of unofficial out-of-pocket payments on satisfaction with education in Post-Soviet countries 2010An Analysis of Policy Satisfaction Using the Expectancy Disconfirmation Model*2013Les réformes de la gestion publique basées sur la performance : Expérience et nouveaux enseignements découlant de l'amélioration des services en Indonésie

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Details

Year2007

Typearticle

Published2007-02-13

VenueWorld Development

ISSN-L0305-750X

Languageen

Citations45

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.worlddev.2006.06.007

openalex_workW2066525514

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