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QUALITY AND PUBLIC SERVICES

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References

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2012Production-Line Approach to Service534 cited
2022Street-Level Bureaucracy223 cited
1988Bringing Consumers into Performance Measurement: concepts, consequences and constraints151 cited

Cited by

1994Competitive Tendering and Contracting in the Public Sector: A Survey161 cited
1995The Determinants of Price and Quality in Competitively Tendered Contracts140 cited
1996SCALE, PERFORMANCE AND THE NEW PUBLIC MANAGEMENT: AN EMPIRICAL ANALYSIS OF LOCAL AUTHORITY SERVICES99 cited
1998Public Choice Theory and Local Government: A Comparative Analysis of the UK and the USA84 cited
2002Total Quality Management And Performance: An Evaluation of the Evidence and Lessons for Research on Public Organizations78 cited

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1995Spoilt for choice? How consumerism can disempower public service users76 cited

2004Problems of Rational Planning in Public Organizations65 cited

2002Performance monitoring and quality outcomes in contracted services65 cited

1999CONNECTING ACCOUNTING AND EDUCATION IN THE UK: DISCOURSES AND RATIONALITIES OF EDUCATION REFORM63 cited

2007Gifts, talents and meritocracy62 cited

1997Process reengineering in the public sector: Learning some private sector lessons60 cited

2006Customer Expectations of Sport Organisations59 cited

1998The burgeoning of benchmarking in British local government51 cited

1997Comparing the performance of local authorities: An evaluation of the audit commission indicators47 cited

2007Total Quality Management and Paradigms of Public Administration43 cited

1994PERFORMANCE MONITORING AND PUBLIC SECTOR CONTRACTING41 cited