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A graphical method for assessing knowledge‐based systems investments

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Decision Support System Applications Information Technology Governance and Strategy Capital Investment and Risk Analysis

Abstract

Suggests that businesses need a method specifically designed to assess the value of knowledge‐based system (KBS) investments. Explains the inadequacies of current valuation methods when they are applied to KBS investment decisions. Proposes a graphical valuation method which adapts the Theory of Reasoned Action (TRA) to overcome these inadequacies and help business executives make informed KBS investment decisions. Presents an example of the method’s application to a KBS at a large multinational sales and manufacturing company.

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References

1980Understanding Attitudes and Predicting Social Behavior 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1997The Psychology of Attitudes 1995The rise and fall of strategic planning 1994Explaining the Role of User Participation in Information System Use 1995Decision Support and Expert Systems: Management Support Systems 1996Organizational Decision Making

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2015Appraising knowledge management perceptions among construction practitioners

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