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Self-Service Technologies and e-Services Risks in Social Commerce Era · Study

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ArticleSelf-Service Technologies and e-Services Risks in Social Commerce Era

Mauricio S. Featherman2015

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Articlegreen2015

Self-Service Technologies and e-Services Risks in Social Commerce Era

Mauricio S. Featherman · Nick Hajli

186 citations·0/0 files stored·Journal of Business Ethics

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Privacy, Security, and Data Protection

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2003User Acceptance of Information Technology: Toward A Unified View1 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1980Understanding Attitudes and Predicting Social Behavior 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies 2025Advances in Consumer Research

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2020See now, act now: How to interact with customers to enhance social commerce engagement?2015Social interaction-based consumer decision-making model in social commerce: The role of word of mouth and observational learning 2019What Makes Hosts Trust Airbnb? Antecedents of Hosts’ Trust toward Airbnb and Its Impact on Continuance Intention 2019In Sharing Economy We Trust: Examining the Effect of Social and Technical Enablers on Millennials’ Trust in Sharing Commerce

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Details

Year2015

Typearticle

Published2015-03-19

VenueJournal of Business Ethics

ISSN-L0167-4544

Languageen

Citations186

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1007/s10551-015-2614-4

openalex_workW1968317209

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2020

Role of perceived risk in online banking and its impact on behavioral intention: trust as a moderator

2016The applications of social commerce constructs

2017Who to Trust? Applying Trust to Social Commerce

2016Ethical Environment in the Online Communities by Information Credibility: A Social Media Perspective