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Effects of Dependence and Trust on Channel Satisfaction, Commitment and Cooperation

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References

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1979Trust and Power3,065 cited
1992

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Structuring cooperative relationships between organizations

2,825 cited

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2010Dimensions of Relationship Marketing in Business-to-Business Financial Services86 cited
2020Buyer dependence in B2B relationships: The role of supplier investments, commitment form, and trust83 cited
2018Service quality in a mobile-banking-applications context: do users’ age and gender matter?70 cited
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2011Effects of web site characteristics on customer loyalty in B2B e-commerce: evidence from Taiwan50 cited
2009How Commitment Influences the Termination of B2B Exchange Relationships44 cited
2007A review and delineation of cooperation and coordination in marketing channels42 cited
2014Interacting effects of uncertainties and institutional forces on information sharing in marketing channels41 cited
2013Trusting and Monitoring Business Partners throughout the Relationship Life Cycle40 cited
2011Causes and outcomes of satisfaction in business relationships39 cited
2010An Examination of Trust Dimensions across High and Low Dependence Situations39 cited
2015Applying social exchange theory in IT service relationships: exploring roles of exchange characteristics in knowledge sharing37 cited
2010RELQUAL's impact on satisfaction in Norwegian business relationships35 cited