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Customer value as a key performance indicator (KPI) and a key improvement indicator (KII)
16 references·16 citing·38 second hopsampled
Customer value as a key performance indicator (KPI) and a key improvement indicator (KII) (2007)Customer value as a key performance indic…Statistical Process Control (2012)Statistical Process ControlCustomer value from a customer perspective: a comprehensive review (2008)Customer value from a custome…Customer value: a review of recent literature and an integrative configuration (2004)Customer value: a review of r…Customer value, overall satisfaction, end-user loyalty, and market performance in detail intensive industries (2004)Customer value, overall satis…Examining customer value perceptions of organizational buyers when sourcing from multiple vendors (2003)Examining customer value perc…Customer perceived value: a substitute for satisfaction in business markets? (2002)Customer perceived value: a s…Best practices in identifying customer-driven improvement opportunities (2002)Best practices in identifying…Multi-response optimization in industrial experiments using Taguchi's quality loss function and principal component analysis (2000)Multi-response optimization i…Service quality, customer satisfaction, and customer value: A holistic perspective (1999)Service quality, customer sat…Market-Based Management: Strategies for Growing Customer Value and Profitability (1999)Market-Based Management: Stra…Managing Customer Value (1999)Managing Customer ValueLife Cycle Costing (1999)Life Cycle CostingBeyond Total Quality Management: Toward The Emerging Paradigm (1994)Beyond Total Quality Manageme…Life Cycle Costing (1989)Life Cycle CostingMarketing Research (1970)Marketing ResearchQuality-Control Handbook. (1952)Quality-Control Handbook.Ten commandments for successful implementation of Design for Six Sigma (2021)Ten commandments for successf…Cognitive analytics management of the customer lifetime value: an artificial neural network approach (2021)Cognitive analytics managemen…Spectator emotions: Effects on quality, satisfaction, value, and future intentions (2015)Spectator emotions: Effects o…Service Value als Werttreiber (2014)Service Value als WerttreiberPerformance evaluation of lean manufacturing implementation in Brazil (2014)Performance evaluation of lea…Critical success factors in relationship management for services outsourcing (2014)Critical success factors in r…Analysis of new product development research: 1998-2009 (2014)Analysis of new product devel…The use of process management based on a systemic approach (2013)The use of process management…Improved decision aiding in human resource management (2013)Improved decision aiding in h…Factors Influencing Consumers’ Online Repurchasing Behavior: A Review and Research Agenda (2013)Factors Influencing Consumers…Effect of price increases on future intentions of sport consumers (2013)Effect of price increases on …Managing the needs of end‐users in the design and delivery of construction projects (2010)Managing the needs of end‐use…Lean process management implementation through enhanced problem solving capabilities (2010)Lean process management imple…Lean process management implementation through enhanced problem solving capabilities (2010)Lean process management imple…Measuring and prioritising value of mobile phone usage (2009)Measuring and prioritising va…The value of quality improvements (2008)The value of quality improvem…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer Perception of Value: Literature Review and a New Conceptual Framework (2006)Integrating Muslim Customer Perceived Value, Satisfaction, Loyalty and Retention in the Tourism Industry: An empirical study (2013)Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry (2013)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)The nature of human values (1973)The balanced scorecard: Translating strategy into action (1997)Examining the Role of Emotional and Functional Values in Festival Evaluation (2010)Perceived value: a critical examination of definitions, concepts and measures for the service industry (2011)Understanding the effect of social media marketing activities: The mediation of social identification, perceived value, and satisfaction (2018)On the Evaluation of Structural Equation Models (1988)Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)How destination image and evaluative factors affect behavioral intentions? (2006)Measuring Experience Economy Concepts: Tourism Applications (2007)Customer Portfolio Management: Toward a Dynamic Theory of Exchange Relationships (2004)The impacts of product modularity on competitive capabilities and performance: An empirical study (2006)Marketing for Higher Education: A Relationship Marketing Approach (2008)Process Capability Indices. (1995)On theory in operations management (1998)THE LAW OF CRIME CONCENTRATION AND THE CRIMINOLOGY OF PLACE* (2015)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A conceptual model of perceived customer value in e‐commerce: A preliminary investigation (2003)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)A strategic assessment of six sigma (2002)What If We Were Equal? A Comparison Of The Black-White Mortality Gap In 1960 And 2000 (2005)Improving the relevance of risk factor disclosure in corporate annual reports (2013)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Continuous improvement: the ten essential criteria (1999)The effect of TQM on performance in R&D environments: A perspective from South Korean firms (2008)Dynamics of the evolution of the strategy concept 1962–2008: a co‐word analysis (2011)
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References

  • 1970Marketing Research3,552 cited
  • 1952Quality-Control Handbook.2,849 cited
  • 2002Customer perceived value: a substitute for satisfaction in business markets?1,268 cited
  • 1999Service quality, customer satisfaction, and customer value: A holistic perspective1,086 cited
  • 2004Customer value: a review of recent literature and an integrative configuration590 cited
  • 2012Statistical Process Control528 cited
  • 1999Managing Customer Value493 cited
  • 1999Market-Based Management: Strategies for Growing Customer Value and Profitability366 cited
  • 2004Customer value, overall satisfaction, end-user loyalty, and market performance in detail intensive industries259 cited
  • 1994Beyond Total Quality Management: Toward The Emerging Paradigm232 cited
  • 2000Multi-response optimization in industrial experiments using Taguchi's quality loss function and principal component analysis228 cited
  • 2003Examining customer value perceptions of organizational buyers when sourcing from multiple vendors182 cited
  • 1999Life Cycle Costing178 cited
  • 2008Customer value from a customer perspective: a comprehensive review155 cited
  • 2002Best practices in identifying customer-driven improvement opportunities

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152 cited
  • 1989Life Cycle Costing129 cited
  • Cited by

    • 2015Spectator emotions: Effects on quality, satisfaction, value, and future intentions103 cited
    • 2014Performance evaluation of lean manufacturing implementation in Brazil80 cited
    • 2013Effect of price increases on future intentions of sport consumers73 cited
    • 2010Managing the needs of end‐users in the design and delivery of construction projects68 cited
    • 2013The use of process management based on a systemic approach46 cited
    • 2008The value of quality improvements46 cited
    • 2014Critical success factors in relationship management for services outsourcing42 cited
    • 2013Improved decision aiding in human resource management40 cited
    • 2014Analysis of new product development research: 1998-200938 cited
    • 2021Ten commandments for successful implementation of Design for Six Sigma35 cited
    • 2021Cognitive analytics management of the customer lifetime value: an artificial neural network approach34 cited
    • 2013Factors Influencing Consumers’ Online Repurchasing Behavior: A Review and Research Agenda30 cited
    • 2009Measuring and prioritising value of mobile phone usage24 cited
    • 2010Lean process management implementation through enhanced problem solving capabilities20 cited
    • 2010Lean process management implementation through enhanced problem solving capabilities17 cited
    • 2014Service Value als Werttreiber11 cited