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Critical success factors in relationship management for services outsourcing · Study

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ArticleCritical success factors in relationship management for services outsourcing

Joan Helen Rhodes2014

Article2014

Critical success factors in relationship management for services outsourcing

Joan Helen Rhodes · Peter Lok · Wilson Wee-Seng Loh · Vincent Ting Pong Cheng

42 citations·0/0 files stored·Service Business

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Outsourcing and Supply Chain Management Customer Service Quality and Loyalty Quality and Supply Management

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References

1988Structural equation modeling in practice: A review and recommended two-step approach.2012Principles and Practice of Structural Equation Modeling 1998Principles and Practice of Structural Equation Modeling 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1997Customer value: The next source for competitive advantage 2006A Brief Guide to Structural Equation Modeling 2006The relationships between supplier development, commitment, social capital accumulation and performance improvement

Cited by

2018The Relationship Between Strategic Orientation Dimensions and Hotel Outsourcing and Its Impact on Organizational Performance. An Application in a Tourism Destination 2020A framework for modelling structural association amongst barriers to software outsourcing partnership formation: An interpretive structural modelling approach 2019Barriers to Software Outsourcing Partnership Formation: An Exploratory Analysis 2019Practitioner's view of barriers to software outsourcing partnership formation: An empirical exploration

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Year2014

Typearticle

Published2014-08-30

VenueService Business

ISSN-L1862-8508

Languageen

Citations42

Files0 public / 0

ShelfOutsourcing and Supply Chain Management

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doi10.1007/s11628-014-0256-8

openalex_workW2093070158

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