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TQM Reaches the Academy.
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TQM Reaches the Academy. (1991)TQM Reaches the Academy.Quality as Fashion: Exploring the Translation of a Management Idea into Higher Education (2007)Quality as Fashion: Exploring…Customer requirement constructs: the premise for TQM in education (2004)Customer requirement construc…Quality assurance in Europe and the U.S.: Professional and political economic framing of higher education policy (2002)Quality assurance in Europe a…A Longitudinal Study of Total Quality Management Processes in Business Colleges (2000)A Longitudinal Study of Total…Harder Than I Thought: A Qualitative Study of the Implementation of a Total Quality Management Approach in Business Education (1998)Harder Than I Thought: A Qual…Viewpoint: Can TQM Fill a Gap in Higher Education? (1997)Viewpoint: Can TQM Fill a Gap…The need for implementing total quality management in education (1997)The need for implementing tot…Quality in Community College Libraries. (1996)Quality in Community College …Motivation and academic staff in higher education (1996)Motivation and academic staff…Measuring Quality in Higher Education (1996)Measuring Quality in Higher E…Implementing QFD for Improving Quality in Education: An Example (1996)Implementing QFD for Improvin…Erratum (1996)ErratumCustomer compatibility management: an alternative perspective on student‐to‐student support in higher education (1996)Customer compatibility manage…Total Quality Management in the Academy: A Rebellious Reading (1995)Total Quality Management in t…Total Quality Management (TQM) of Teaching and Learning (1994)Total Quality Management (TQM…U.S. Business Schools' Reaction to the Total Quality Management Movement (1993)U.S. Business Schools' Reacti…Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Quality Measures in Higher Education: A Review and Conceptual Model (2013)Devising smart strategic framework for assessment of quality in engineering education (2019)Measuring Service Quality: A Reexamination and Extension (1992)Does the Development of Mass Education Necessarily Mean the End of Quality? (2002)Embedding quality: the challenges for higher education (2004)Fifteen Years of Quality in Higher Education (Part Two) (2010)TQM: Lessons we can Learn from Industry (1993)Are total quality management programmes in higher education worth the effort? (1996)Higher education and total quality management (1998)A Comparative Analysis of Quality Management in US and International Universities (2004)Measuring the relative efficiency of quality management practices in Turkish public and private universities (2013)Impact of total quality services on financial performance: role of service profit chain (2017)Out of the crisis : quality, productivity and competitive position (1986)Classroom Assessment Techniques. A Handbook for Faculty. (1988)Total quality management in higher education (1991)Efficiency in accounting education: evidence from Turkish Universities (2008)Optimizing business education: a strategic response to global challenges (2009)Reframing Continuous School Improvement in Australian Schools (2016)Motivation and Personality (1997)Critical Review of the Blended Learning Models Based on Maslow’s and Vygotsky’s Educational Theory (2008)Intention to quit amongst Generation Y academics in higher education (2013)The Motivation to Work (2017)Implementing Total Quality Management (2020)Could Education Quality Audit Enhance Human Resources Management Processes of the Higher Education Institutions? (2021)Production & Operations Management: A Life Cycle Approach (1973)Compatibility Management: Customer‐to‐Customer Relationships in Service Environments (1989)Critical Events in Education (1993)Service quality, customer satisfaction in technology-based universities (2011)Perceived service quality and student satisfaction: a case study at Khoja Akhmet Yassawi University, Kazakhstan (2024)TQM: A Time for Ideas (1993)The effect of academic culture on the implementation of the EFQM Excellence Model in UK universities (2007)An application of the performance-evaluation model for e-learning quality in higher education (2014)Measuring Online Teaching Service Quality in Higher Education in the COVID-19 Environment (2021)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Academic capitalism: politics, policies, and the entrepreneurial university (1998)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Accountability in American education as a rhetoric and a technology of governmentality (2010)Performance Funding in Higher Education: Do Financial Incentives Impact College Completions? (2014)Rankings, accreditation, and the international quest for quality (2014)Modernism, Postmodernism and Organizational Analysis: An Introduction (1988)Promotion and tenure: community and socialization in academe (1997)The Student-Initiated Retention Project: Theoretical Contributions and the Role of Self-Empowerment (2005)Addressing the wicked problem of quality in higher education: theoretical approaches and implications (2012)Management and gender in higher education (2014)The higher learning in America: a memorandum on the conduct of universities by business men (2015)The Principles of Scientific Management. (1912)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Organizational culture and leadership (1993)Quality in Norwegian Higher Education: A review of research on aspects affecting student learning (2015)Institutional isomorphism, entrepreneurship and effectiveness: the adoption and implementation of quality management in teaching and learning in Germany (2019)
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  • 1996Motivation and academic staff in higher education179 cited
  • 2002Quality assurance in Europe and the U.S.: Professional and political economic framing of higher education policy167 cited
  • 2007Quality as Fashion: Exploring the Translation of a Management Idea into Higher Education158 cited
  • 1995Total Quality Management in the Academy: A Rebellious Reading117 cited
  • 1996Measuring Quality in Higher Education98 cited
  • 1997The need for implementing total quality management in education74 cited
  • 2000A Longitudinal Study of Total Quality Management Processes in Business Colleges59 cited
  • 2004Customer requirement constructs: the premise for TQM in education41 cited
  • 1994Total Quality Management (TQM) of Teaching and Learning38 cited
  • 1996Customer compatibility management: an alternative perspective on student‐to‐student support in higher education33 cited
  • 1996Implementing QFD for Improving Quality in Education: An Example29 cited
  • 1997Viewpoint: Can TQM Fill a Gap in Higher Education?27 cited
  • 1993U.S. Business Schools' Reaction to the Total Quality Management Movement16 cited
  • 1996Erratum14 cited

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1998
Harder Than I Thought: A Qualitative Study of the Implementation of a Total Quality Management Approach in Business Education
8 cited
  • 1996Quality in Community College Libraries.1 cited