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The development of a conceptual model of student satisfaction with their experience in higher education
16 references·16 citing·25 second hopsampled
The development of a conceptual model of student satisfaction with their experience in higher education (2008)The development of a conceptual model of …The Motivation to Work (2017)The Motivation to WorkCritical Incident Technique (2007)Critical Incident TechniqueThe Critical Incident Technique in Service Research (2004)The Critical Incident Techniq…Service Management (2004)Service ManagementThe determinants of perceived service quality and its relationship with satisfaction (2000)The determinants of perceived…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…An empirical examination of a model of perceived service quality and satisfaction (1996)An empirical examination of a…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectThe determinants of service quality: satisfiers and dissatisfiers (1995)The determinants of service q…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Linking service quality, customer satisfaction, and behavioral intention. (1989)Linking service quality, cust…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The critical incident technique. (1954)The critical incident techniq…Student voice in higher education: the importance of distinguishing student representation and student partnership (2022)Student voice in higher educa…Trust-Based Quality Culture Conceptual Model for Higher Education Institutions (2018)Trust-Based Quality Culture C…Critical factors affecting students’ satisfaction with higher education in Sri Lanka (2018)Critical factors affecting st…Co-creation in higher education: towards a conceptual model (2018)Co-creation in higher educati…Student satisfaction and loyalty in Denmark: Application of EPSI methodology (2017)Student satisfaction and loya…Does higher education service quality effect student satisfaction, image and loyalty? (2016)Does higher education service…Brand personality in higher education: anthropomorphized university marketing communications (2016)Brand personality in higher e…The effects of lecturer commitment on student perceptions of teaching quality and student satisfaction in Chinese higher education (2015)The effects of lecturer commi…Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context (2014)Understanding student satisfa…Evaluating student satisfaction of quality at international branch campuses (2014)Evaluating student satisfacti…Antecedents and consequences of service quality in a higher education context (2013)Antecedents and consequences …A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions (2013)A framework for analysing hig…Service quality in a higher education context: an integrated model (2012)Service quality in a higher e…Service quality in higher education – a review and research agenda (2010)Service quality in higher edu…Performance‐based service quality model: an empirical study on Japanese universities (2010)Performance‐based service qua…Measuring business student satisfaction: a review and summary of the major predictors (2010)Measuring business student sa…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)Workplace spirituality and employee work attitudes (2003)Positive Psychology in Clinical Practice (2004)Media, Tasks, and Communication Processes: A Theory of Media Synchronicity1 (2008)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Disrupted Routines: Team Learning and New Technology Implementation in Hospitals (2001)What Kind of Citizen? The Politics of Educating for Democracy (2004)When Work And Family Are Allies: A Theory Of Work-Family Enrichment (2006)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1954The critical incident technique.8,184 cited
  • 2017The Motivation to Work5,564 cited
  • 2007Critical Incident Technique5,287 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 1996An empirical examination of a model of perceived service quality and satisfaction1,220 cited
  • 2004The Critical Incident Technique in Service Research1,079 cited
  • 1995The determinants of service quality: satisfiers and dissatisfiers1,032 cited
  • 1989Linking service quality, customer satisfaction, and behavioral intention.935 cited
  • 2000The determinants of perceived service quality and its relationship with satisfaction

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783 cited
  • 2004Service Management722 cited
  • Cited by

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    • 2013A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions230 cited
    • 2012Service quality in a higher education context: an integrated model222 cited
    • 2010Measuring business student satisfaction: a review and summary of the major predictors180 cited
    • 2013Antecedents and consequences of service quality in a higher education context174 cited
    • 2014Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context166 cited
    • 2018Critical factors affecting students’ satisfaction with higher education in Sri Lanka157 cited
    • 2010Service quality in higher education – a review and research agenda143 cited
    • 2022Student voice in higher education: the importance of distinguishing student representation and student partnership125 cited
    • 2015The effects of lecturer commitment on student perceptions of teaching quality and student satisfaction in Chinese higher education120 cited
    • 2010Performance‐based service quality model: an empirical study on Japanese universities115 cited
    • 2017Student satisfaction and loyalty in Denmark: Application of EPSI methodology112 cited
    • 2018Trust-Based Quality Culture Conceptual Model for Higher Education Institutions111 cited
    • 2016Brand personality in higher education: anthropomorphized university marketing communications108 cited
    • 2014Evaluating student satisfaction of quality at international branch campuses108 cited