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The real-time power of Twitter: Crisis management and leadership in an age of social media · Study

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The real-time power of Twitter: Crisis management and leadership in an age of social media

Daniel A. Gruber, Ryan E. Smerek, Melissa C. Thomas-Hunt, Erika Hayes James

2015-01-07articleBusiness Horizons157 citationsclosed

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Public Relations and Crisis Communication Public Administration and Political Analysis Leadership, Behavior, and Decision-Making Studies

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References

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1985The Romance of Leadership

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2017Governing social media: the emergence of hybridised boundary objects

2017Will comments change your opinion? The persuasion effects of online comments and heuristic cues in crisis communication

2016A State of Emergency in Crisis Communication an Intercultural Crisis Communication Research Agenda

2017How social media reshapes action on distant customers: some empirical evidence

2021Tweet, like, subscribe! Understanding leadership through social media use

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Year2015

Typearticle

VenueBusiness Horizons

Languageen

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doi10.1016/j.bushor.2014.10.006

openalex_workW2071414909

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