Organisational Change and the Tensions of Decentralisation: the Case of Royal Mail

Abstract

Miguel Martinez Lucio and Mike Noon, who are Lecturers in Industrial Relations and Organisational Behaviour respectively at the Cardiff Business School, draw on a case study of Royal Mail to explore the reasons for decentralisation and the issues this poses for managers and employees. They argue that the restructuring of Royal Mail was the result of three different imperatives for change: market, technological and political – pressurising managers to decentralise the formal structures of management‐trade union relations. Decentralisation of these structures, however, has been far from a straightforward process: it has led to considerable tensions in the management of industrial relations, created scope for the development of new workplace industrial relations institutions and agendas, and given rise to a constant process of management reform.

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