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Let users judge the quality of faculty library services

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References

2010Satisfaction: a behavioral perspective on the consumer6,042 cited
1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
2010The Service Profit Chain1,034 cited
2000The determinants of perceived service quality and its relationship with satisfaction783 cited
1996Service quality in academic libraries107 cited

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2019Quest for quality21 cited
2011A library management response model against the economic crisis19 cited
2008Avaliação da qualidade de serviços de uma biblioteca universitária: um estudo de caso utilizando o modelo Servqual19 cited
2018Archival Access and Public Programming11 cited
2009User perceptions of service quality and the level of user satisfaction at the Mangosuthu University of technology library, Umlazi, Durban.7 cited
2017Conceptualizing User Satisfaction toward a Library Quality at Malaysia Nuclear Agency Library4 cited
2017

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Library and Information Service Provision to Part-Time Postgraduate Students: A Case Study of Jomo Kenyatta Memorial Library, University of Nairobi, Kenya

3 cited

2021User Perceptions of Library Service Quality in Private Universities in Tanzania: A Case of University of Iringa2 cited

2018U traganju za kvalitetom visokoškolske knjižnice – primjer Knjižnice Filozofskog fakulteta Sveučilišta u Rijeci1 cited