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ArticleAntecedents of satisfaction in a marketing channel

Robert A. Ping2003

Article2003

Antecedents of satisfaction in a marketing channel

69 citations·0/0 files stored·Journal of Retailing

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Customer Service Quality and Loyalty Supply Chain and Inventory Management Quality and Supply Management

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1979Prospect Theory: An Analysis of Decision under Risk 1988Prospect theory: An analysis of decision under risk 1992Alternative Ways of Assessing Model Fit 1980Understanding Attitudes and Predicting Social Behavior 1978Social Learning Theory.1990Comparative fit indexes in structural models.1957A Theory of Cognitive Dissonance

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Year2003

Typearticle

Published2003-01-01

VenueJournal of Retailing

ISSN-L0022-4359

Languageen

Citations69

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jretai.2003.09.001

openalex_workW2073508992

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