SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Using Student Disconfirmation as a Measure of Classroom Effectiveness
5 references·3 citing·24 second hop
Using Student Disconfirmation as a Measure of Classroom Effectiveness (1997)Using Student Disconfirmation as a Measur…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality (1993)Return on Quality: Measuring …Applying Total Quality Management to Business Education (1993)Applying Total Quality Manage…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The Adult Student and Course Satisfaction: What Matters Most? (2011)The Adult Student and Course …Analysis of the Value Creation in Higher Institutions: A Relational Perspective (2010)Analysis of the Value Creatio…Assessing an Academic Major Using a Service Quality Model (1998)Assessing an Academic Major U…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Managing service quality in higher education: the role of the student as primary consumer (1995)Student Satisfaction: An alternative approach to assessing this important concept (2002)Instruments for obtaining student feedback: a review of the literature (2005)Four Critical Years: Effects of College on Beliefs, Attitudes, and Knowledge (1979)Chronicle of Higher Education (1996)A comprehensive model for implementing total quality management in higher education (1997)The applicability of quality management systems and models to higher education (2010)Revisiting perceived service quality in higher education: uncovering service quality dimensions for postgraduate students (2019)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Assessing regression-based importance weights for quality perceptions and satisfaction judgements in the presence of higher order and/orinteraction effects (1997)Measurement of Service Quality from the Customer's Perspective – An Empirical Study (2007)Customer Delight (2011)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1993Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality203 cited
  • 1993Applying Total Quality Management to Business Education36 cited

Cited by

  • 2011The Adult Student and Course Satisfaction: What Matters Most?59 cited
  • 2010Analysis of the Value Creation in Higher Institutions: A Relational Perspective26 cited
  • 1998Assessing an Academic Major Using a Service Quality Model9 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work