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Exploratory study of logistics service quality scale based on online shopping malls

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References

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19831983 AMA educators' proceedings245 cited
2006

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Adoption and usage of online shopping: An empirical analysis of the characteristics of “buyers” “browsers” and “non-internet shoppers”

226 cited

1993Measuring service quality and its relationship to future consumer behavior.217 cited

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2018Logistics Capability, Supply Chain Uncertainty and Risk, and Logistics Performance: An Empirical Analysis of Australian Courier Industry37 cited
2021A Study on the Impact of Logistics Service Quality on the Satisfaction and Loyalty of E-Shoppers in Egypt26 cited
2023Systematic investigation of the logistics service quality of cross-border e-commerce: a mixed-methods perspective24 cited
2023A hybrid e-logistics service quality approach: modeling the evolution of B2C e-commerce24 cited
2024Empirical Research of Cold-Chain Logistics Service Quality in Fresh Product E-Commerce19 cited
2020IDENTIFICATION OF SECTORAL LOGISTICS SERVICE QUALITY GAPS BY APPLYING SERVQUAL METHOD17 cited
2024Cross-cultural exploration of determinants of e-commerce adoption: Perspectives from logistics service quality and payment driver12 cited
2025Instant food on your table: The role of logistics service quality dimensions in the adoption of instant online food delivery services11 cited
2021What Drives Rural Consumers to Change E-Commerce Attitude and Adopt E-Commerce through the Moderating Role of Corporate Social Responsibility in an Emerging Market? An Empirical Investigation in the Chinese Context9 cited