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Level of success inputs for service innovations in the same firm
16 references·16 citing·33 second hopsampled
Level of success inputs for service innovations in the same firm (1995)Level of success inputs for service innov…Qualitative Methods in Management Research. (1993)Qualitative Methods in Manage…New Industrial Financial Services: What Distinguishes the Winners (1991)New Industrial Financial Serv…Winning at New Products (1990)Winning at New ProductsSuccess and Failure in New Industrial Services (1989)Success and Failure in New In…A Proposed Model for New Service Development (1989)A Proposed Model for New Serv…Success Factors in Product Innovation: A Selective Review of the Literature (1988)Success Factors in Product In…New Products: What Separates Winners from Losers? (1987)New Products: What Separates …New Products Management (1987)New Products ManagementAn Investigation into the New Product Process: Steps, Deficiencies, and Impact (1986)An Investigation into the New…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Designing services that deliver (1984)Designing services that deliv…A study of success and failure in product innovation: The case of the U.S. electronics industry (1984)A study of success and failur…An Applied Service Marketing Theory (1982)An Applied Service Marketing …The Dimensions of Industrial New Product Success and Failure (1979)The Dimensions of Industrial …Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…SAPPHO updated - project SAPPHO phase II (1974)SAPPHO updated - project SAPP…Absorbing Customer Knowledge (2017)Absorbing Customer KnowledgeContinuous improvement competence, employee creativity, and new service development performance: A frontline employee perspective (2015)Continuous improvement compet…Having a strategy for new service development – does it really matter? (2013)Having a strategy for new ser…Employee Collaboration, Learning Orientation, and New Service Development Performance (2012)Employee Collaboration, Learn…Innovation of product‐related services (2008)Innovation of product‐related…New Service Development: From Panoramas to Precision (2007)New Service Development: From…Developing successful technology‐based services: the issue of identifying and involving innovative users (2006)Developing successful technol…Determinants of Product Innovation in Small Firms (2006)Determinants of Product Innov…New service development: a stakeholder perspective (2005)New service development: a st…A research agenda for investigation of product innovation in the financial services sector (2005)A research agenda for investi…New service development: a network perspective (2004)New service development: a ne…High‐Technology Service Innovation Success: A Decision‐Making Perspective (2004)High‐Technology Service Innov…Innovation in service firms explored: what, how and why? (2003)Innovation in service firms e…Determinants of Co-Workers' Innovative Behaviour: An Investigation into Knowledge Intensive Services (2003)Determinants of Co-Workers' I…Organizing for the effective introduction of new distribution channels in retail banking (2001)Organizing for the effective …Communication flows during financial service innovation (2000)Communication flows during fi…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Seeking the Ideal Form: Product Design and Consumer Response (1995)Why Some New Products are More Successful than Others (2001)Learning orientation, firm innovation capability, and firm performance (2002)Atmospherics as a Marketing Tool (1974)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)The Motion Picture Industry: Critical Issues in Practice, Current Research, and New Research Directions (2006)Intellectual capital and new product development performance: The mediating role of organizational learning capability (2008)Understanding innovation (2018)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level (1990)Measuring Service Quality in the Travel and Tourism Industry (1991)Web reviews influence on expectations and purchasing intentions of hotel potential customers (2013)Interpretive Barriers to Successful Product Innovation in Large Firms (1992)Determinants of New Product Performance: A Review and Meta‐Analysis (1994)Strategic Orientation of the Firm and New Product Performance (1997)Grounded Theory in Management Research (2003)Case Study: A Strategic Research Methodology (2008)FEDS: a Framework for Evaluation in Design Science Research (2014)An Information Transfer Model for Integrating Marketing and R&D Personnel in New Product Development Projects (1990)An Examination of Exploration and Exploitation Capabilities: Implications for Product Innovation and Market Performance (2007)Towards Systematic Business Model Innovation: Lessons from Product Innovation Management (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Evolving to a New Dominant Logic for Marketing (2003)A Propositional Inventory for New Diffusion Research (1985)Demography and Design: Predictors of New Product Team Performance (1992)Unpacking the Concept of Virtuality: The Effects of Geographic Dispersion, Electronic Dependence, Dynamic Structure, and National Diversity on Team Innovation (2006)
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References

  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1993Qualitative Methods in Management Research.2,306 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1987New Products: What Separates Winners from Losers?1,313 cited
  • 1984Designing services that deliver1,272 cited
  • 1979The Dimensions of Industrial New Product Success and Failure1,122 cited
  • 1986An Investigation into the New Product Process: Steps, Deficiencies, and Impact1,034 cited
  • 1982An Applied Service Marketing Theory771 cited
  • 1990Winning at New Products741 cited
  • 1987New Products Management730 cited
  • 1974SAPPHO updated - project SAPPHO phase II717 cited
  • 1984A study of success and failure in product innovation: The case of the U.S. electronics industry637 cited
  • 1989A Proposed Model for New Service Development476 cited
  • 1989Success and Failure in New Industrial Services436 cited
  • 1991New Industrial Financial Services: What Distinguishes the Winners349 cited
  • 1988Success Factors in Product Innovation: A Selective Review of the Literature

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289 cited

Cited by

  • 2006Determinants of Product Innovation in Small Firms321 cited
  • 2004High‐Technology Service Innovation Success: A Decision‐Making Perspective235 cited
  • 2003Determinants of Co-Workers' Innovative Behaviour: An Investigation into Knowledge Intensive Services168 cited
  • 2006Developing successful technology‐based services: the issue of identifying and involving innovative users147 cited
  • 2015Continuous improvement competence, employee creativity, and new service development performance: A frontline employee perspective137 cited
  • 2012Employee Collaboration, Learning Orientation, and New Service Development Performance122 cited
  • 2004New service development: a network perspective115 cited
  • 2008Innovation of product‐related services114 cited
  • 2017Absorbing Customer Knowledge114 cited
  • 2003Innovation in service firms explored: what, how and why?110 cited
  • 2007New Service Development: From Panoramas to Precision93 cited
  • 2005New service development: a stakeholder perspective93 cited
  • 2005A research agenda for investigation of product innovation in the financial services sector90 cited
  • 2013Having a strategy for new service development – does it really matter?90 cited
  • 2001Organizing for the effective introduction of new distribution channels in retail banking79 cited
  • 2000Communication flows during financial service innovation79 cited