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Measuring customer satisfaction with internet banking: an exploratory study
16 references·15 citing·41 second hop
Measuring customer satisfaction with internet banking: an exploratory study (2006)Measuring customer satisfaction with inte…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…A Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument (1994)A Confirmatory Factor Analysi…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Validating Instruments in MIS Research1 (1989)Validating Instruments in MIS…A Critical review of consumer satisfaction (1989)A Critical review of consumer…The Measurement of End-User Computing Satisfaction (1988)The Measurement of End-User C…Response Determinants in Satisfaction Judgments (1988)Response Determinants in Sati…User Involvement and MIS Success: A Review of Research (1984)User Involvement and MIS Succ…The measurement of user information satisfaction (1983)The measurement of user infor…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Foundations of Behavioral Research (1974)Foundations of Behavioral Res…Marketing strategy of internet-banking service based on perceptions of service quality in Vietnam (2017)Marketing strategy of interne…Internet-banking customer analysis based on perceptions of service quality in Taiwan (2014)Internet-banking customer ana…Personal innovativeness, security and privacy as determinants of e-trading adoption (2010)Personal innovativeness, secu…Influence of internet on online buyer involvement towards buying different products and services (2010)Influence of internet on onli…Factor analysis approach of decision making in Indian e-banking: a value adding consumer's perspective (2010)Factor analysis approach of d…Experience in internet banking and performance of banks (2010)Experience in internet bankin…The empirical study of customer satisfaction and continued behavioural intention towards self-service banking: technology readiness as an antecedent (2009)The empirical study of custom…Recent trends and developments in e-banking in an underdeveloped nation – an empirical study (2009)Recent trends and development…Measuring and prioritising value of mobile phone usage (2009)Measuring and prioritising va…Determinants of SMEs' perceptions of electronic banking in Pakistan (2009)Determinants of SMEs' percept…Antecedents of online banking satisfaction and loyalty: empirical evidence from Finland (2009)Antecedents of online banking…An empirical assessment of customer satisfaction with Internet Banking applications: An Australian experience (2009)An empirical assessment of cu…The role of usability and satisfaction in the consumer's commitment to a financial services website (2008)The role of usability and sat…The inhibitory factors of implementing internet banks (2008)The inhibitory factors of imp…Is e-banking a competitive weapon? A causal analysis (2008)Is e-banking a competitive we…Coefficient Alpha and the Internal Structure of Tests (1951)The Discovery of Grounded Theory: Strategies for Qualitative Research. 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References

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  • 1994A Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument

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1,403 cited
  • 1984User Involvement and MIS Success: A Review of Research1,318 cited
  • Cited by

    • 2009The empirical study of customer satisfaction and continued behavioural intention towards self-service banking: technology readiness as an antecedent33 cited
    • 2014Internet-banking customer analysis based on perceptions of service quality in Taiwan33 cited
    • 2009Antecedents of online banking satisfaction and loyalty: empirical evidence from Finland31 cited
    • 2010Factor analysis approach of decision making in Indian e-banking: a value adding consumer's perspective30 cited
    • 2008The role of usability and satisfaction in the consumer's commitment to a financial services website29 cited
    • 2008Is e-banking a competitive weapon? A causal analysis25 cited
    • 2009Measuring and prioritising value of mobile phone usage24 cited
    • 2009Recent trends and developments in e-banking in an underdeveloped nation – an empirical study21 cited
    • 2010Experience in internet banking and performance of banks21 cited
    • 2017Marketing strategy of internet-banking service based on perceptions of service quality in Vietnam19 cited
    • 2008The inhibitory factors of implementing internet banks15 cited
    • 2010Influence of internet on online buyer involvement towards buying different products and services13 cited
    • 2010Personal innovativeness, security and privacy as determinants of e-trading adoption10 cited
    • 2009Determinants of SMEs' perceptions of electronic banking in Pakistan8 cited
    • 2009An empirical assessment of customer satisfaction with Internet Banking applications: An Australian experience8 cited