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Complaining behavior of public library users in South Korea

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References

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2000Measuring service quality at yale university’s libraries198 cited

2000Reliability and validity of servqual scores used to evaluate perceptions of library service quality185 cited

Cited by

2006Complaining intentions and their relationships to complaining behavior of academic library users in South Korea43 cited
2015Modelling influential factors on customer loyalty in public libraries: a study of West Iran32 cited
2011Predicting and explaining complaint intention and behaviour of Malaysian consumers: an application of the planned behaviour theory29 cited
2011Antecedents of Consumer Repatronage Intentions and Negative Word-of-Mouth Behaviors Following an Organizational Failure: A Test of Investment Model Predictions26 cited