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From customer value to repurchase intentions and recommendations

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References

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1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language7,691 cited
1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
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1989Determinants of Continuity in Conventional Industrial Channel Dyads2,369 cited
1996The value concept and relationship marketing2,180 cited
2003The relationship between total quality management practices and their effects on firm performance1,895 cited
2001The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents1,583 cited
2000Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value1,157 cited
1998The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges

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1,110 cited

1998Network Positions and Propensities to Collaborate: An Investigation of Strategic Alliance Formation in a High-Technology Industry982 cited

1998Word of mouth: understanding and managing referral marketing916 cited

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