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A two-dimensional model of trust–value–loyalty in service relationships · Study

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A two-dimensional model of trust–value–loyalty in service relationships

Joe Choon Yean Chai, Naresh K. Malhotra, Frank H. Alpert

2015-05-25articleJournal of Retailing and Consumer Services123 citationsclosed

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Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Service and Product Innovation

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References

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2012Principles and Practice of Structural Equation Modeling

1998Principles and Practice of Structural Equation Modeling

1980Understanding Attitudes and Predicting Social Behavior

1994The Commitment-Trust Theory of Relationship Marketing

1965Exchange and Power in Social Life.

1977Estimating Nonresponse Bias in Mail Surveys

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2017Influences of the perceived value on actual repurchasing behavior: Empirical exploration in a retailing context

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2020Discovering the Role of Emotional and Rational Appeals and Hidden Heterogeneity of Consumers in Advertising Copies for Sustainable Marketing

2017Building Customer Loyalty

2019Loyalty intentions and selected relationship quality constructs

2017Predicting high consumer-brand identification and high repurchase: Necessary and sufficient conditions

2020Shopping value, trust, and online shopping well-being: a duality approach

Details

Year2015

Typearticle

VenueJournal of Retailing and Consumer Services

Languageen

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Identifiers

doi10.1016/j.jretconser.2015.05.005

openalex_workW795709198

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