What Motivates Hong Kong's Hotel Employees?

Vickie Siu · Nelson K. F. Tsang

59 citations0/0 files storedCornell Hotel and Restaurant Administration Quarterly

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Employee Performance and Management Job Satisfaction and Organizational Behavior Employee Performance and Motivation

Abstract

Asked to rank ten job-related factors that might motivate them in their jobs, a sample of 1,245 hotel employees in Hong Kong listed the following three factors as uppermost: (1) opportunities for advancement and development, (2) loyalty to employees (company treats them with respect and trust), and (3) good wages. While the specific rankings of the top motivating factors changed slightly from department to department, the top factors were remarkably consistent. Moreover, Hong Kong hotel employees had more in common with North American hotel workers than either group did with U.S. manufacturing workers.

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2017A THEORY OF HUMAN MOTIVATION 2017The Motivation to Work 1995Motivating hotel employees Beyond the carrot and the stick 1992Motivational Preferences of Caribbean Hotel Workers: An Exploratory Study

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