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Impacts of Reputation for Quality on Perceptions of Company Responsibility and Product-related Dangers in times of Product-recall and Public Complaints Crises: Results from an Empirical Investigation
16 references·16 citing·31 second hopsampled
Impacts of Reputation for Quality on Perceptions of Company Responsibility and Product-related Dangers in times of Product-recall and Public Complaints Crises: Results from an Empirical Investigation (2010)Impacts of Reputation for Quality on Perc…Advances in Consumer Research (2025)Advances in Consumer ResearchA Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissona…Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…The impact of perceived corporate social responsibility on consumer behavior (2005)The impact of perceived corpo…Crisis and Emergency Risk Communication as an Integrative Model (2005)Crisis and Emergency Risk Com…A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts (2002)A Longitudinal Study of Compl…Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…Extrinsic and Intrinsic Cue Effects on Perceptions of Store Brand Quality (1994)Extrinsic and Intrinsic Cue E…Advances in Consumer Research (1992)Advances in Consumer ResearchAsymmetrical effects of positive and negative events: The mobilization-minimization hypothesis. (1991)Asymmetrical effects of posit…An Attributional Theory of Motivation and Emotion (1986)An Attributional Theory of Mo…The processes of causal attribution. (1973)The processes of causal attri…Comparison of Bayesian and regression approaches to the study of information processing in judgment (1971)Comparison of Bayesian and re…The psychology of interpersonal relations. (1958)The psychology of interperson…The Psychology of Interpersonal Relations. (1958)The Psychology of Interperson…A Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissona…The impact of product defect severity and product attachment on consumer negative emotions (2023)The impact of product defect …Managing quality and pricing during a product recall: An analysis of pre-crisis, crisis and post-crisis regimes (2022)Managing quality and pricing …CSR crises from the consumers’ perspective: a multidimensional typology and future research agenda (2022)CSR crises from the consumers…How to understand “salable fake goods” and “unsalable quality goods”? An insight from the view of quality responsibility and consumers’ brand loyalty (2021)How to understand “salable fa…Sports sponsorship and the risks of ambush marketing: the moderating role of corporate reputation in the effects of disclosure of ambush marketers on attitudes and beliefs towards corporations (2020)Sports sponsorship and the ri…Corporate social responsibility: An umbrella or a puddle on a rainy day? Evidence surrounding corporate financial misconduct (2019)Corporate social responsibili…Consequential cognition: Exploring how attribution theory sheds new light on the firm‐level consequences of product recalls (2019)Consequential cognition: Expl…How to Fix a Lie? The Formation of Volkswagen’s Post-crisis Reputation Among the German Public (2018)How to Fix a Lie? The Formati…The Importance of “Consumer Type” in the Attribution of Crisis Responsibility: The Case of the Maggi Noodles Crisis in India (2017)The Importance of “Consumer T…How CSR and overall service quality lead to affective commitment: mediating role of company reputation (2017)How CSR and overall service q…Corporate Identity and Social Media: Existence and Extension of the Organization (2017)Corporate Identity and Social…The effect of a toy industry product recall announcement on shareholder wealth (2015)The effect of a toy industry …Testing the Buffering and Boomerang Effects of CSR Practices on Consumers’ Perception of a Corporation during a Crisis (2015)Testing the Buffering and Boo…Mapping semantic meaning of corporate reputation in global economic crisis context: A Slovenian study (2012)Mapping semantic meaning of c…Impact of Customer‐based Corporate Reputation on Non‐monetary and Monetary Outcomes: The Roles of Commitment and Service Context Risk (2012)Impact of Customer‐based Corp…A Firm's Image Following Alleged Wrongdoing: Effects of the Firm's Prior Reputation and Response to the Allegation (2012)A Firm's Image Following Alle…A Theory of Social Comparison Processes (1954)Cognitive, social, and physiological determinants of emotional state. (1962)Self-serving biases in the attribution of causality: Fact or fiction? (1975)The “false consensus effect”: An egocentric bias in social perception and attribution processes (1977)The Intuitive Psychologist And His Shortcomings: Distortions in the Attribution Process (1977)The Principles of Psychology (1891)The Strength of Weak Ties (1973)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Handbook of Positive Psychology (2001)The Concept of Mind (2006)Principles Of Gestalt Psychology (2013)An attributional theory of achievement motivation and emotion. (1985)The Handbook of Crisis Communication (2010)A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication (2011)Helping Crisis Managers Protect Reputational Assets (2002)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)The case for motivated reasoning. (1990)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Social cognitive theory of self-regulation (1991)Classrooms: Goals, structures, and student motivation. (1992)Well-being : the foundations of hedonic psychology (1999)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)Choosing the Right Words (1995)Building Understanding of the Domain of Consumer Vulnerability (2005)From Intentions to Actions: A Theory of Planned Behavior (1985)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)Inequity In Social Exchange (1965)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)
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References

  • 1957A Theory of Cognitive Dissonance24,224 cited
  • 2017A Theory of Cognitive Dissonance18,122 cited
  • 1958The psychology of interpersonal relations.13,448 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1958The Psychology of Interpersonal Relations.11,823 cited
  • 1986An Attributional Theory of Motivation and Emotion4,969 cited
  • 1973The processes of causal attribution.4,031 cited
  • 1992Advances in Consumer Research2,863 cited
  • 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 1991Asymmetrical effects of positive and negative events: The mobilization-minimization hypothesis.2,387 cited
  • 2005The impact of perceived corporate social responsibility on consumer behavior2,063 cited
  • 1971Comparison of Bayesian and regression approaches to the study of information processing in judgment1,819 cited
  • 2005Crisis and Emergency Risk Communication as an Integrative Model1,284 cited
  • 2002A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts

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1,201 cited
  • 1994Extrinsic and Intrinsic Cue Effects on Perceptions of Store Brand Quality1,198 cited
  • Cited by

    • 2012Impact of Customer‐based Corporate Reputation on Non‐monetary and Monetary Outcomes: The Roles of Commitment and Service Context Risk88 cited
    • 2012A Firm's Image Following Alleged Wrongdoing: Effects of the Firm's Prior Reputation and Response to the Allegation64 cited
    • 2017How CSR and overall service quality lead to affective commitment: mediating role of company reputation61 cited
    • 2019Consequential cognition: Exploring how attribution theory sheds new light on the firm‐level consequences of product recalls58 cited
    • 2019Corporate social responsibility: An umbrella or a puddle on a rainy day? Evidence surrounding corporate financial misconduct51 cited
    • 2015The effect of a toy industry product recall announcement on shareholder wealth49 cited
    • 2015Testing the Buffering and Boomerang Effects of CSR Practices on Consumers’ Perception of a Corporation during a Crisis48 cited
    • 2017Corporate Identity and Social Media: Existence and Extension of the Organization38 cited
    • 2022Managing quality and pricing during a product recall: An analysis of pre-crisis, crisis and post-crisis regimes31 cited
    • 2012Mapping semantic meaning of corporate reputation in global economic crisis context: A Slovenian study25 cited
    • 2023The impact of product defect severity and product attachment on consumer negative emotions23 cited
    • 2022CSR crises from the consumers’ perspective: a multidimensional typology and future research agenda22 cited
    • 2018How to Fix a Lie? The Formation of Volkswagen’s Post-crisis Reputation Among the German Public19 cited
    • 2021How to understand “salable fake goods” and “unsalable quality goods”? An insight from the view of quality responsibility and consumers’ brand loyalty16 cited
    • 2020Sports sponsorship and the risks of ambush marketing: the moderating role of corporate reputation in the effects of disclosure of ambush marketers on attitudes and beliefs towards corporations14 cited
    • 2017The Importance of “Consumer Type” in the Attribution of Crisis Responsibility: The Case of the Maggi Noodles Crisis in India12 cited