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ArticleDeveloping a performance indicator for hotel websites

Tony Chung2003

Article2003

Developing a performance indicator for hotel websites

Tony Chung · Rob Law

289 citations·0/0 files stored·International Journal of Hospitality Management

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Digital Marketing and Social Media Customer Service Quality and Loyalty Technology Adoption and User Behaviour

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References

2001Adaptation of an information quality framework to measure customers’ behavioral intentions to use lodging Web sites 2000Adoption of Information Technology in U.S. Hotels: Strategically Driven Objectives 2000A Study of Airlines’ Online Reservation Services on the Internet

Cited by

2013Selling rooms online: the use of social media and online travel agents 2006Importance of Hotel Website Dimensions and Attributes: Perceptions of Online Browsers and Online Purchasers 2004Research on information technology in the hospitality industry 2017E-service Quality Management of a Hotel Website: A Scale and Implications for Management 2017Effects of flow on young Chinese consumers’ purchase intention: a study of e-servicescape in hotel booking context 2007Evaluating e-learning web site quality in a fuzzy environment 2012The Evaluation of Hotel Website Functionality by Fuzzy Analytic Hierarchy Process 2007A Review of Hospitality Website Design Frameworks

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2005Customers' perceptions on the importance of hotel web site dimensions and attributesarticle · 3 shared references 2006A perceptual mapping of online travel agencies and preference attributesarticle · 2 shared references 2008The antecedents of customer satisfaction with online travel services: a conceptual modelarticle · 2 shared references 2010Measuring E-Service Quality for Online Travel Agenciesarticle · 2 shared references 2004Comparison of Web Service Quality Between Online Travel Agencies and Online Travel Suppliersarticle · 2 shared references 2003Website Performance: Hong Kong Hotelsarticle · 2 shared references

Details

Year2003

Typearticle

Published2003-02-17

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations289

Files0 public / 0

ShelfDigital Marketing and Social Media

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doi10.1016/s0278-4319(02)00076-2

openalex_workW2078079639

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