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Developing a performance indicator for hotel websites
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Developing a performance indicator for hotel websites (2003)Developing a performance indicator for ho…Adaptation of an information quality framework to measure customers’ behavioral intentions to use lodging Web sites (2001)Adaptation of an information …Adoption of Information Technology in U.S. Hotels: Strategically Driven Objectives (2000)Adoption of Information Techn…A Study of Airlines’ Online Reservation Services on the Internet (2000)A Study of Airlines’ Online R…Evaluating hotel websites through the use of fuzzy AHP and fuzzy TOPSIS (2020)Evaluating hotel websites thr…Effects of flow on young Chinese consumers’ purchase intention: a study of e-servicescape in hotel booking context (2017)Effects of flow on young Chin…E-service Quality Management of a Hotel Website: A Scale and Implications for Management (2017)E-service Quality Management …Investigating the Process Through which E-Servicescape Creates E-Loyalty in Travel and Tourism Websites (2016)Investigating the Process Thr…Business model metrics: an open repository (2015)Business model metrics: an op…Selling rooms online: the use of social media and online travel agents (2013)Selling rooms online: the use…Distribution Channels and Management in the Swiss Hotel Sector (2013)Distribution Channels and Man…The Evaluation of Hotel Website Functionality by Fuzzy Analytic Hierarchy Process (2012)The Evaluation of Hotel Websi…Dimensions of E-CRM: An Empirical Study on Hotels’ Web Sites (2011)Dimensions of E-CRM: An Empir…A Study of the Website Performance of Travel Agencies Based on the EMICA Model (2009)A Study of the Website Perfor…EVALUATING GOVERNMENT WEBSITES BASED ON A FUZZY MULTIPLE CRITERIA DECISION-MAKING APPROACH (2007)EVALUATING GOVERNMENT WEBSITE…Evaluating e-learning web site quality in a fuzzy environment (2007)Evaluating e-learning web sit…A Review of Hospitality Website Design Frameworks (2007)A Review of Hospitality Websi…Importance of Hotel Website Dimensions and Attributes: Perceptions of Online Browsers and Online Purchasers (2006)Importance of Hotel Website D…Research on information technology in the hospitality industry (2004)Research on information techn…Website Performance: Hong Kong Hotels (2003)Website Performance: Hong Kon…E‐commerce: the medium is the mart (2000)A perceptual mapping of online travel agencies and preference attributes (2006)An application of fuzzy AHP for evaluating course website quality (2009)The Impacts of Service Failure and Recovery Efforts on Airline Customers’ Emotions and Satisfaction (2018)Coefficient Alpha and the Internal Structure of Tests (1951)Self-efficacy mechanism in human agency. (1982)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The Impact of Infusing Social Presence in the Web Interface: An Investigation Across Product Types (2005)Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Persuasive Design of Destination Web Sites: An Analysis of First Impression (2008)Diffusion of innovations (1984)Innovation strategies and technology for experience-based tourism (2002)Mediated Effects of Customer Orientation on Customer Relationship Management Performance (2008)Who will sell your rooms? Hotel distribution scenarios (2016)Customer relationship management research in hospitality industry: a review and classification (2019)Diffusion of Innovations 1 (2019)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Distribution channel in hospitality and tourism (2015)How 'social' are destinations? Examining European DMO social media usage (2017)Impact of online reviews on hotel booking intention: The moderating role of brand image, star category, and price (2019)Fuzzy sets (1965)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Fuzzy sets (1996)A framework for evaluating web sites of public authorities (2008)An integrated multi-criteria decision making approach with linguistic hesitant fuzzy sets for E-learning website evaluation and selection (2021)An enhanced VIKOR method for multi-criteria group decision-making with complex Fermatean fuzzy sets (2022)The Analytic Hierarchy Process (1985)Analysing behavioural differences between e- and m-bookers in hotel booking (2018)Evaluating the websites of academic departments through SEO criteria: a hesitant fuzzy linguistic MCDM approach (2019)A step-by-step approach to using the SAS system for factor analysis and structural equation modeling (1995)Optimal number of response categories in rating scales: reliability, validity, discriminating power, and respondent preferences (2000)Customer satisfaction and loyalty in online and offline environments (2003)Factors Influencing Organizational Responses to Guest Complaints: Cases of Hong Kong and Northern Cyprus (2009)Comparing the attributes of online tourism information sources (2015)The effect of social media marketing on brand trust and brand loyalty for hotels (2016)Competitive advantage, creating and sustaining superior performance (1985)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The fifth discipline, the art and practice of the learning organization (1991)Managing a Hotel's Image on TripAdvisor (2010)How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach (2015)A systematic review of research on innovation in hospitality and tourism (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Research Methods for Business Students (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)Comparing email and SNS users: Investigating e-servicescape, customer reviews, trust, loyalty and E-WOM (2019)How Does Service Environment Enhance Consumer Loyalty in the Sport Fitness Industry? The Role of Servicescape, Cosumption Motivation, Emotional and Flow Experiences (2021)The online flow and its influence on awe experience: an AI-enabled e-tail service exploration (2023)A Service Quality Model and its Marketing Implications (1984)A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires (1998)Research design: qualitative, quantitative, and mixed methods approaches (2003)Evaluation of hotel websites using the multicriteria analysis of PROMETHEE and GAIA: Evidence from the five-star hotels of Mashhad (2019)Millennial Experience with Online Food Home Delivery: A Lesson from Indonesia (2019)Development and validation of a scale measuring hotel website service quality (HWebSQ) (2020)
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References

  • 2001Adaptation of an information quality framework to measure customers’ behavioral intentions to use lodging Web sites331 cited
  • 2000Adoption of Information Technology in U.S. Hotels: Strategically Driven Objectives265 cited
  • 2000A Study of Airlines’ Online Reservation Services on the Internet183 cited

Cited by

  • 2013Selling rooms online: the use of social media and online travel agents210 cited
  • 2006Importance of Hotel Website Dimensions and Attributes: Perceptions of Online Browsers and Online Purchasers194 cited
  • 2004Research on information technology in the hospitality industry176 cited
  • 2017E-service Quality Management of a Hotel Website: A Scale and Implications for Management83 cited
  • 2017Effects of flow on young Chinese consumers’ purchase intention: a study of e-servicescape in hotel booking context83 cited
  • 2012The Evaluation of Hotel Website Functionality by Fuzzy Analytic Hierarchy Process75 cited
  • 2007Evaluating e-learning web site quality in a fuzzy environment75 cited
  • 2007A Review of Hospitality Website Design Frameworks73 cited
  • 2020Evaluating hotel websites through the use of fuzzy AHP and fuzzy TOPSIS51 cited
  • 2007EVALUATING GOVERNMENT WEBSITES BASED ON A FUZZY MULTIPLE CRITERIA DECISION-MAKING APPROACH46 cited
  • 2013Distribution Channels and Management in the Swiss Hotel Sector

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38 cited
  • 2003Website Performance: Hong Kong Hotels37 cited
  • 2015Business model metrics: an open repository37 cited
  • 2011Dimensions of E-CRM: An Empirical Study on Hotels’ Web Sites36 cited
  • 2016Investigating the Process Through which E-Servicescape Creates E-Loyalty in Travel and Tourism Websites35 cited
  • 2009A Study of the Website Performance of Travel Agencies Based on the EMICA Model34 cited