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Expectation confirmation: An examination of three competing models · Study

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ArticleExpectation confirmation: An examination of three competing models

Susan A. Brown2007

Article2007

Expectation confirmation: An examination of three competing models

Susan A. Brown · Viswanath Venkatesh · Jason Kuruzovich · Anne P Massey

238 citations·0/0 files stored·Organizational Behavior and Human Decision Processes

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Innovative Human-Technology Interaction

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References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2003User Acceptance of Information Technology: Toward A Unified View1 1988Structural equation modeling in practice: A review and recommended two-step approach.1974Judgment under Uncertainty: Heuristics and Biases 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies 1975Judgment under Uncertainty: Heuristics and Biases 1985Social Foundations of Thought and Action : A Social Cognitive Theory

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2016Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust 2009The CMC interactivity model: How interactivity enhances communication quality and process satisfaction in lean-media groups 2011Expectation–Confirmation Theory in Information System Research: A Review and Analysis 2011Expectation Confirmation in Technology Use 2013Qualified immigrants’ success: Exploring the motivation to migrate and to integrate

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2014Expectation Confirmation in Information Systems Research: A Test of Six Competing Modelsarticle · 23 shared references 2017Understanding mandatory IS use behavior: How outcome expectations affect conative IS usearticle · 18 shared references 2011Expectation Confirmation in Technology Usearticle · 17 shared references 2019User Satisfaction with Information Systems: A Comprehensive Model of Attribute-level Satisfactionarticle · 16 shared references 2006Understanding e-learning continuance intention: An extension of the Technology Acceptance Modelarticle · 15 shared references 2012Examining Two Expectation Disconfirmation Theory Models: Assimilation and Asymmetry Effectsarticle · 15 shared references

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Year2007

Typearticle

Published2007-10-31

VenueOrganizational Behavior and Human Decision Processes

ISSN-L0749-5978

Languageen

Citations238

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1016/j.obhdp.2006.09.008

openalex_workW2078765786

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2014Expectation Confirmation in Information Systems Research: A Test of Six Competing Models

2016Application of Expectancy Violations Theory to communication with and judgments about embodied agents during a decision-making task

2015Support Structures and Their Impacts on Employee Outcomes: A Longitudinal Field Study of an Enterprise System Implementation1