Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Expectation confirmation: An examination of three competing models

16 references·16 citing·29 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1974Judgment under Uncertainty: Heuristics and Biases28,742 cited
1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
1975Judgment under Uncertainty: Heuristics and Biases22,647 cited
1985Social Foundations of Thought and Action : A Social Cognitive Theory19,175 cited
2017A Theory of Cognitive Dissonance18,122 cited
2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update11,772 cited
1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
1995Understanding Information Technology Usage: A Test of Competing Models8,810 cited
2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
2001The job satisfaction-job performance relationship: A qualitative and quantitative review.4,753 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1993

User acceptance of information technology: system characteristics, user perceptions and behavioral impacts

4,751 cited

1991Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior4,215 cited

Cited by

2016Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust350 cited
2009The CMC interactivity model: How interactivity enhances communication quality and process satisfaction in lean-media groups241 cited
2011Expectation–Confirmation Theory in Information System Research: A Review and Analysis220 cited
2011Expectation Confirmation in Technology Use212 cited
2013Qualified immigrants’ success: Exploring the motivation to migrate and to integrate204 cited
2014Expectation Confirmation in Information Systems Research: A Test of Six Competing Models183 cited
2016Application of Expectancy Violations Theory to communication with and judgments about embodied agents during a decision-making task173 cited
2015Support Structures and Their Impacts on Employee Outcomes: A Longitudinal Field Study of an Enterprise System Implementation1170 cited
2017The interplay of customer experience and commitment155 cited
2017User Compensation as a Data Breach Recovery Action: An Investigation of the Sony PlayStation Network Breach1154 cited
2017Likes—The key to my happiness: The moderating effect of social influence on travel experience144 cited
2015Proposing the Multimotive Information Systems Continuance Model (MISC) to Better Explain End-User System Evaluations and Continuance Intentions143 cited
2012Examining Two Expectation Disconfirmation Theory Models: Assimilation and Asymmetry Effects136 cited
2021The impact of service quality, trust and satisfaction on young citizen loyalty towards government e-services116 cited
2016Research Note—Using Expectation Disconfirmation Theory and Polynomial Modeling to Understand Trust in Technology89 cited
2020Determinants of citizens' intention to engage in government-led electronic participation initiatives through Facebook81 cited