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Does performance evaluation help public managers? A Balanced Scorecard approach in urban waste services
12 references·13 citing·30 second hop
Does performance evaluation help public managers? A Balanced Scorecard approach in urban waste services (2010)Does performance evaluation help public m…Designing performance incentives, an international benchmark study in the water sector (2009)Designing performance incenti…In Search of a Benchmarking Theory for the Public Sector (2005)In Search of a Benchmarking T…Strategy Maps: Converting Intangible Assets into Tangible Outcomes (2004)Strategy Maps: Converting Int…Strategy Maps: Converting Intangible Assets into Tangible Outcomes (2003)Strategy Maps: Converting Int…Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies (2003)Balanced Scorecard Step-by-St…Benchmarking as a Tool for the Modernisation of Local Government (2001)Benchmarking as a Tool for th…The balance on the balanced scorecard a critical analysis of some of its assumptions (2000)The balance on the balanced s…Putting the Balanced Scorecard to Work (1998)Putting the Balanced Scorecar…Linking the Balanced Scorecard to Strategy (1996)Linking the Balanced Scorecar…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Creating project plans to focus product development. (1992)Creating project plans to foc…Performance and its determinants in the Portuguese municipal solid waste utilities (2021)Performance and its determina…Effectiveness-efficiency nexus in municipal solid waste management: A non-parametric evidence-based study (2021)Effectiveness-efficiency nexu…Performance Analysis of Alternative Contracting Methods for Highway Construction Projects: Case Study for Iran (2020)Performance Analysis of Alter…Developing a building information modeling–based performance management system for public–private partnerships (2020)Developing a building informa…Policy stringency under the European Union Emission trading system and its impact on technological change in the energy sector (2018)Policy stringency under the E…Financial benefits from corporate announced practice of industrial waste recycling: Empirical evidence from chemical industry in China (2018)Financial benefits from corpo…Research opportunities in performance measurement in public utilities regulation (2015)Research opportunities in per…Six Sigma Practices and Organizational Performance in Malaysian Healthcare Industry (2013)Six Sigma Practices and Organ…Benchmarking urban energy efficiency in the UK (2013)Benchmarking urban energy eff…Performance assessment of refuse collection services using robust efficiency measures (2012)Performance assessment of ref…Measuring and explaining the cost efficiency of municipal solid waste collection and processing services (2012)Measuring and explaining the …Evaluating the efficiency of municipalities in collecting and processing municipal solid waste: A shared input DEA-model (2012)Evaluating the efficiency of …Balanced Scorecard Implementation in a Local Government Authority: Issues and Challenges (2011)Balanced Scorecard Implementa…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The balanced scorecard: Translating strategy into action (1997)Integrative strategic performance measurement systems, strategic alignment of manufacturing, learning and strategic outcomes: an exploratory study (2004)The evolution of performance measurement research (2005)Integrated Reporting: Insights, gaps and an agenda for future research (2014)The Measurement of Productive Efficiency (1957)Measuring the efficiency of decision making units (1978)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)COOPER-framework: A unified process for non-parametric projects (2010)Measuring and comparing the efficiency of water utility companies: A data envelopment analysis approach (2011)Twenty years of water utility benchmarking: A bibliometric analysis of emerging interest in water research and collaboration (2020)No project is an island: linking projects to history and context (2003)Industry Platforms and Ecosystem Innovation (2013)Bridging differing perspectives on technological platforms: Toward an integrative framework (2014)Spiritual leadership and army transformation: Theory, measurement, and establishing a baseline (2005)Strategy-as-Practice: Taking Social Practices Seriously (2012)Business Models: Origin, Development and Future Research Perspectives (2015)Performance measurement system design (1995)Management control systems and strategy: A critical review (1997)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)An empirical investigation of the relationship between intellectual capital and firms’ market value and financial performance (2005)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)The development of strategic management in the non‐profit context: Intellectual capital in social service non‐profit organizations (2008)Strategic Management Research in the Public Sector: A Review, Synthesis, and Future Directions (2010)The State of Public Strategic Management Research: A Selective Literature Review and Set of Future Directions (2010)Measuring organizational performance: beyond the triple bottom line (2006)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)
this work references cited by second hop

References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 1998Putting the Balanced Scorecard to Work2,180 cited
  • 2003Strategy Maps: Converting Intangible Assets into Tangible Outcomes2,049 cited
  • 1996Linking the Balanced Scorecard to Strategy1,815 cited
  • 2004Strategy Maps: Converting Intangible Assets into Tangible Outcomes1,413 cited
  • 2000The balance on the balanced scorecard a critical analysis of some of its assumptions1,307 cited
  • 1992Creating project plans to focus product development.774 cited
  • 2003Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies489 cited
  • 2009Designing performance incentives, an international benchmark study in the water sector166 cited
  • 2005In Search of a Benchmarking Theory for the Public Sector87 cited
  • 2001Benchmarking as a Tool for the Modernisation of Local Government78 cited

Cited by

  • 2012Evaluating the efficiency of municipalities in collecting and processing municipal solid waste: A shared input DEA-model127 cited
  • 2012Measuring and explaining the cost efficiency of municipal solid waste collection and processing services112 cited

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2018
Policy stringency under the European Union Emission trading system and its impact on technological change in the energy sector
79 cited
  • 2021Performance and its determinants in the Portuguese municipal solid waste utilities66 cited
  • 2012Performance assessment of refuse collection services using robust efficiency measures62 cited
  • 2020Performance Analysis of Alternative Contracting Methods for Highway Construction Projects: Case Study for Iran51 cited
  • 2011Balanced Scorecard Implementation in a Local Government Authority: Issues and Challenges43 cited
  • 2013Benchmarking urban energy efficiency in the UK42 cited
  • 2018Financial benefits from corporate announced practice of industrial waste recycling: Empirical evidence from chemical industry in China40 cited
  • 2021Effectiveness-efficiency nexus in municipal solid waste management: A non-parametric evidence-based study37 cited
  • 2020Developing a building information modeling–based performance management system for public–private partnerships32 cited
  • 2015Research opportunities in performance measurement in public utilities regulation27 cited
  • 2013Six Sigma Practices and Organizational Performance in Malaysian Healthcare Industry16 cited