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The difference between elderly consumers’ satisfaction levels and retail sales personnel’s perceptions

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References

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1985The Social Psychology of Clothing and Personal Adornment85 cited
1972Old Age and Response to Agreement-Disagreement19 cited
1987Young Persons' Attitudes toward Aging12 cited
1989Age, Interpersonal Attraction, and Social Interaction8 cited

Cited by

2016Seniors and Their Food Shopping Behavior: An Empirical Analysis44 cited
2004Gendered retailing: a study of customer perceptions of front‐line staff in the DIY sector38 cited
2011Service worker appearance and the retail service encounter: the influence of gender and age38 cited
2013Cognitive age and grocery-store patronage by elderly shoppers37 cited
2008Food retailers' perceptions of older consumers in Northern Ireland35 cited
1998Older Salespeople's Role in Retail Encounters35 cited
2012Employee as symbol: stereotypical age effects on corporate brand associations29 cited
2011Patronage behaviour of elderly supermarket shoppers – antecedents andunobserved heterogeneity27 cited
2013Older shopper types from store image factors

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24 cited

2014Retailing to the “grey pound”: Understanding the food shopping habits and preferences of consumers over 50 in Scotland22 cited

2012Mature Consumers Speak: Insights on Information Search and Self-Efficacy for Service Purchases15 cited

2012The Portrayal of Older People in Marketing Materials for Senior Centers1 cited