Work motivation and job performance of frontline employees: The mediating role of organizational commitment

Abstract

This paper outlines the critical role of employees' organizational commitment in the link between work motivation and job performance. The discussion arises primarily based on the considerable theoretical vagueness and empirical inconclusiveness concerning this relationship that appears in the literature. As of interest to address this gap, a research framework is developed in which organizational commitment acts as the mediator between work motivation and job performance. The empirical findings from a survey of 220 bank frontline employees in Greece confirmed the mediating role of organizational commitment. The main implication of the findings for managers is that motivated frontline bank employees are more likely to achieve better job performance when they are committed, as a result of enforced HRM practices.

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