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Nonverbal Emotion Recognition and Salespersons: Linking Ability to Perceived and Actual Success
16 references·1 citing·46 second hop
Nonverbal Emotion Recognition and Salespersons: Linking Ability to Perceived and Actual Success (2007)Nonverbal Emotion Recognition and Salespe…Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services (2003)Angry Customers don't Come Ba…The Role of Emotions in Service Encounters (2002)The Role of Emotions in Servi…On the universality and cultural specificity of emotion recognition: A meta-analysis. (2002)On the universality and cultu…SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)SERVICE WITH A SMILE: EMOTION…Ensuring greater satisfaction by engineering salesperson response to customer emotions (2000)Ensuring greater satisfaction…A Socioanalytic Perspective on Job Performance (1998)A Socioanalytic Perspective o…AN EMPIRICAL INVESTIGATION OF THE PREDICTORS OF EXECUTIVE CAREER SUCCESS (1995)AN EMPIRICAL INVESTIGATION OF…Nonverbal Sex Differences (1990)Nonverbal Sex DifferencesAdaptive Selling: Conceptualization, Measurement, and Nomological Validity (1990)Adaptive Selling: Conceptuali…Adaptive Selling: Conceptualization, Measurement, and Nomological Validity (1990)Adaptive Selling: Conceptuali…Expression of Emotion as Part of the Work Role (1987)Expression of Emotion as Part…Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness (1986)Knowledge, Motivation, and Ad…The Determinants of Salesperson Performance: A Meta-Analysis (1985)The Determinants of Salespers…The Expression of Emotions in Man and Animals (1981)The Expression of Emotions in…Sensitivity to Nonverbal Communication: The PONS Test (1979)Sensitivity to Nonverbal Comm…MEASURING SENSITIVITY TO NONVERBAL COMMUNICATION: THE PONS TEST (1979)MEASURING SENSITIVITY TO NONV…Effects of Video Modeling for Young Adults With Autism in Community Employment Settings (2020)Effects of Video Modeling for…The nature and causes of job satisfaction (1976)Handbook of Industrial and Organizational Psychology. 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(2005)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy (2009)Dynamic Capabilities and Performance: Strategy, Structure and Environment (2013)The Handbook of Social Psychology (1969)Statistical Methods for Meta-Analysis (1988)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Are Emotions Natural Kinds? (2006)How Emotion Shapes Behavior: Feedback, Anticipation, and Reflection, Rather Than Direct Causation (2007)Emotional intelligence: New ability or eclectic traits? (2008)Generalized expectancies for internal versus external control of reinforcement. (1966)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Adaptability in the workplace: Development of a taxonomy of adaptive performance. 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this work references cited by second hop

References

  • 2002On the universality and cultural specificity of emotion recognition: A meta-analysis.2,047 cited
  • 1995AN EMPIRICAL INVESTIGATION OF THE PREDICTORS OF EXECUTIVE CAREER SUCCESS1,508 cited
  • 1987Expression of Emotion as Part of the Work Role1,489 cited
  • 2001SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.1,391 cited
  • 1986Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness1,227 cited
  • 1985The Determinants of Salesperson Performance: A Meta-Analysis1,187 cited
  • 1981The Expression of Emotions in Man and Animals1,040 cited
  • 2003Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services897 cited
  • 1990Adaptive Selling: Conceptualization, Measurement, and Nomological Validity870 cited
  • 2002The Role of Emotions in Service Encounters810 cited
  • 1979Sensitivity to Nonverbal Communication: The PONS Test772 cited
  • 1990Nonverbal Sex Differences605 cited
  • 1990Adaptive Selling: Conceptualization, Measurement, and Nomological Validity519 cited
  • 1998A Socioanalytic Perspective on Job Performance364 cited
  • 2000Ensuring greater satisfaction by engineering salesperson response to customer emotions

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293 cited
  • 1979MEASURING SENSITIVITY TO NONVERBAL COMMUNICATION: THE PONS TEST260 cited
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    • 2020Effects of Video Modeling for Young Adults With Autism in Community Employment Settings44 cited