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Service Performance Analysis and Improvement for a Ticket Queue with Balking Customers

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References

1969The Regulation of Queue Size by Levying Tolls1,227 cited
1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
1996What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation470 cited
1987OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing460 cited
1990Introduction to queueing theory368 cited
1963Some Queuing Problems with Balking and Reneging. I250 cited
1999Improving Service by Informing Customers About Anticipated Delays221 cited
1984Single-server queues with impatient customers219 cited
2002Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support157 cited
1957Queuing with Impatient Customers and Indifferent Clerks148 cited
1979Reneging Phenomena in Single Channel Queues121 cited
1963Some Queuing Problems with Balking and Reneging—II113 cited
2000A model for rational abandonments from invisible queues106 cited
1998On queueing with customer impatience until the beginning of service99 cited
1977The Markovian Queue with Bounded Waiting time86 cited

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