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Moral Fables of Public Relations Practice: The Tylenol and Exxon Valdez Cases
16 references·6 citing·29 second hop
Moral Fables of Public Relations Practice: The Tylenol and Exxon Valdez Cases (2005)Moral Fables of Public Relations Practice…MANAGING PUBLIC RELATIONS (2018)MANAGING PUBLIC RELATIONSPublic relations practices : managerial case studies and problems (2003)Public relations practices : …Making stories: law, literature, life (2003)Making stories: law, literatu…Two-Way Symmetrical Public Relations: Past, Present, and Future (2001)Two-Way Symmetrical Public Re…Managing Crises Before They Happen: What Every Executive and Manager Needs to Know about Crisis Management (2000)Managing Crises Before They H…The Socially Responsive Self: Social Theory and Professional Ethics (1996)The Socially Responsive Self:…Dealing with an angry public: the mutual gains approach to resolving disputes (1996)Dealing with an angry public:…Accounts, excuses, and apologies: a theory of image restoration strategies (1995)Accounts, excuses, and apolog…The practice of public relations (1992)The practice of public relati…Public relations: Strategies and tactics (1992)Public relations: Strategies …Exxon and the Valdez accident: A failure in crisis communication (1992)Exxon and the Valdez accident…Crisis revisited: An analysis of strategies used by Tylenol in the second tampering episode (1988)Crisis revisited: An analysis…The Critical Legal Studies Movement (1983)The Critical Legal Studies Mo…Public Relations: The Profession and the Practice (1982)Public Relations: The Profess…THE PHILOSOPHY OF LITERARY FORM (1973)THE PHILOSOPHY OF LITERARY FO…LITERATURE AS EQUIPMENT FOR LIVING (1973)LITERATURE AS EQUIPMENT FOR L…Ascriptive Organizational Stigma and the Constraining of Pakistani Immigrant Organizations (2020)Ascriptive Organizational Sti…Corporate apology for environmental damage (2018)Corporate apology for environ…Crisis Management Strategy and its Effects on Organizational Performance of Multinational Corporations in Nigeria: Empirical Evidence from Promassidor Ltd. (2014)Crisis Management Strategy an…Recall Communications: Discourse Genres, Symbolic Charging, and Message Design (2009)Recall Communications: Discou…A case study approach to issue and crisis management (2008)A case study approach to issu…Making Whole: The Ethics of Correction (2007)Making Whole: The Ethics of C…A Model for an Analytic−Deliberative Process in Risk Management (1999)The Challenge of Integrating Deliberation and Expertise: Participation and Discourse in Risk Management (2003)Making Participation Work When Interests Conflict: Moving from Facilitating Dialogue and Moderating Debate to Mediating Negotiations (2006)Building dialogic relationships through the world wide web (1998)Toward a dialogic theory of public relations (2002)Defining Strategic Communication (2007)Communication, Organization, and Crisis (1998)Searching for a Theory of Public Diplomacy (2008)The Handbook of Crisis Communication (2010)Multinational Corporations and Local Communities: A Critical Analysis of Conflict (2007)Authentic dialogue? The role of “friendship” in a social media recruitment campaign (2010)Revisiting the concept “dialogue” in public relations (2011)“Mistakes were made”: Organizations, apologia, and crises of social legitimacy (1995)Internal communication: Definition, parameters, and the future (2012)The effect of telepresence, social presence and involvement on consumer brand engagement: An empirical study of non-profit organizations (2017)What Have We Learned from Five Decades of Neutralization Research? (2005)Explaining Compassion Organizing (2006)Identity development as a lens to science teacher preparation (2007)The relationship between Web site design and organizational responsiveness to stakeholders (2003)Paradigms of Global Public Relations in an Age of Digitalisation (2012)How symmetrical employee communication leads to employee engagement and positive employee communication behaviors (2017)Postmodernism and the Social Sciences (1992)Chapter 4: Critical Race Theory and Education: History, Theory, and Implications (1997)Critical Race Theory and Education: History, Theory, and Implications (1997)Managing the Message: The Effects of Firm Actions and Industry Spillovers on Media Coverage Following Wrongdoing (2012)Understanding Attributions of Corporate Social Irresponsibility (2012)The rhetoric of identification and the study of organizational communication (1983)Narration as a human communication paradigm: The case of public moral argument (1984)Critical rhetoric: Theory and praxis (1989)
this work references cited by second hop

References

  • 2018MANAGING PUBLIC RELATIONS2,191 cited
  • 2003Making stories: law, literature, life1,701 cited
  • 1995Accounts, excuses, and apologies: a theory of image restoration strategies872 cited
  • 1983The Critical Legal Studies Movement853 cited
  • 1992Public relations: Strategies and tactics781 cited
  • 1973THE PHILOSOPHY OF LITERARY FORM768 cited
  • 2001Two-Way Symmetrical Public Relations: Past, Present, and Future468 cited
  • 1982Public Relations: The Profession and the Practice359 cited
  • 1992The practice of public relations324 cited
  • 1996Dealing with an angry public: the mutual gains approach to resolving disputes271 cited
  • 2000Managing Crises Before They Happen: What Every Executive and Manager Needs to Know about Crisis Management214 cited
  • 1973LITERATURE AS EQUIPMENT FOR LIVING140 cited
  • 1996The Socially Responsive Self: Social Theory and Professional Ethics127 cited
  • 1988Crisis revisited: An analysis of strategies used by Tylenol in the second tampering episode124 cited
  • 1992Exxon and the Valdez accident: A failure in crisis communication82 cited
  • 2003

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Public relations practices : managerial case studies and problems
79 cited

Cited by

  • 2008A case study approach to issue and crisis management29 cited
  • 2018Corporate apology for environmental damage21 cited
  • 2020Ascriptive Organizational Stigma and the Constraining of Pakistani Immigrant Organizations15 cited
  • 2007Making Whole: The Ethics of Correction14 cited
  • 2014Crisis Management Strategy and its Effects on Organizational Performance of Multinational Corporations in Nigeria: Empirical Evidence from Promassidor Ltd.12 cited
  • 2009Recall Communications: Discourse Genres, Symbolic Charging, and Message Design11 cited