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ArticleA service evaluation method using mathematical methodologies

Yoshiki Shimomura2008

Article2008

A service evaluation method using mathematical methodologies

Yoshiki Shimomura · Tatsunori Hara · Tamio Arai

63 citations·0/0 files stored·CIRP Annals

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Quality Function Deployment in Product Design Customer Service Quality and Loyalty Service and Product Innovation

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References

1985The Analytic Hierarchy Process 2011The Analytic Hierarchy Process 2012Quality function deployment 1982How to Design a Service 1978SOCIETAL SYSTEMS Planning, Policy and Complexity 1981Marketing of services 2002Product-service Systems and Sustainability: Opportunities for Sustainable Solutions 1991Quality Function Deployment

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Year2008

Typearticle

Published2008-01-01

VenueCIRP Annals

ISSN-L0007-8506

Languageen

Citations63

Files0 public / 0

ShelfQuality Function Deployment in Product Design

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doi10.1016/j.cirp.2008.03.012

openalex_workW2081482864

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2015Advances in Designing Product-Service Systems

2017A failure analysis method for designing highly reliable product-service systems