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Analysis of risk dynamics in information technology service delivery
14 references·0 citing·49 second hop
Analysis of risk dynamics in information technology service delivery (2010)Analysis of risk dynamics in information …The Business Value of IT: Managing Risks, Optimizing Performance and Measuring Results (2008)The Business Value of IT: Man…The Business Value of IT (2008)The Business Value of ITInformation Technology Governance and Service Management: Frameworks and Adaptations (2008)Information Technology Govern…Outsourcing Management Information Systems (2007)Outsourcing Management Inform…Outsourcing contracts as instruments of risk management (2007)Outsourcing contracts as inst…Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, and Reducing Waste (2006)Lean Six Sigma That Works: A …Critical risks in outsourced IT projects (2006)Critical risks in outsourced …Validating measures of information technology outsourcing risk factors*1 (2004)Validating measures of inform…Information technology evaluation: classifying indirect costs using the structured case method (2004)Information technology evalua…IT doesn't matter. (2003)IT doesn't matter.Business risk perspectives on information systems outsourcing (2003)Business risk perspectives on…Technology‐enabled service delivery (2002)Technology‐enabled service de…Does Information Technology Lead to Smaller Firms? (1994)Does Information Technology L…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Examining the influence of control and convenience in a self-service setting (2009)Predicting mobile hotel reservation adoption: Insight from a perceived value standpoint (2009)The role of information in mobile banking resistance (2010)Diffusion of Innovations 1 (2019)The Nature of the Firm (1937)Transaction-Cost Economics: The Governance of Contractual Relations (1979)Content Analysis: An Introduction to its Methodology. (1984)Differences between public and private IT outsourcing: common themes in the literature (2008)Managing production outsourcing risks in China's apparel industry: a case study of two apparel retailers (2011)Value creation via supply chain risk management in global fashion organizations outsourcing production to China (2018)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Economic Institutions of Capitalism (1987)Information risks management in supply chains: an assessment and mitigation framework (2007)Performance measures and metrics in outsourcing decisions: A review for research and applications (2014)An integrated intuitionistic fuzzy AHP and SWOT method for outsourcing reverse logistics (2015)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Transforming Qualitative Information: Thematic Analysis and Code Development (1998)Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Portfolios of Control in Outsourced Software Development Projects (2003)Information Systems Outsourcing Reasons And Risks: An Empirical Study (2008)Analysis and application of an outsourcing risk framework (2012)A bilevel whale optimization algorithm for risk management scheduling of information technology projects considering outsourcing (2021)Key Issues in Information Systems Management (1987)Determinants of Information Technology Outsourcing: A Cross-Sectional Analysis (1992)A Guide to the project management body of knowledge (1996)Valuing Women’s Voices: Call Center Workers in Malaysia and India (2005)An Outsourcing Acceptance Model (2008)The Costs and Benefits of Ownership: A Theory of Vertical and Lateral Integration (1986)Electronic markets and electronic hierarchies (1987)Information Technology As A Factor Of Production: The Role Of Differences Among Firms (1995)Information Technology and Productivity: A Review of the Literature (1996)Accounting for the Contradictory Organizational Consequences of Information Technology: Theoretical Directions and Methodological Implications (1999)Exploring the relationships between information technology adoption and business process reengineering (2009)Benefits of ISO 20000 IT service management certification (2014)The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits (2014)Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value1 (2004)Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry (2005)What drives a successful e-Learning? An empirical investigation of the critical factors influencing learner satisfaction (2007)Transition Process and Performance in IT Outsourcing: Evidence from a Field Study and Laboratory Experiments (2010)The effects of partnership quality on business process outsourcing success in Malaysia: key users perspective (2012)“I am Delighted!”: The Effect of Perceived Customer Value on Repurchase and Advocacy Intention in B2B Express Delivery Services (2021)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2003IT doesn't matter.1,614 cited
  • 1994Does Information Technology Lead to Smaller Firms?683 cited
  • 2002Technology‐enabled service delivery310 cited
  • 2004Validating measures of information technology outsourcing risk factors*1242 cited
  • 2006Critical risks in outsourced IT projects79 cited
  • 2003Business risk perspectives on information systems outsourcing74 cited
  • 2007Outsourcing contracts as instruments of risk management44 cited
  • 2008Information Technology Governance and Service Management: Frameworks and Adaptations43 cited
  • 2007Outsourcing Management Information Systems37 cited
  • 2004Information technology evaluation: classifying indirect costs using the structured case method33 cited
  • 2008The Business Value of IT: Managing Risks, Optimizing Performance and Measuring Results26 cited
  • 2006Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, and Reducing Waste21 cited
  • 2008The Business Value of IT18 cited

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