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Crisis PR in Social Media: An Experimental Study of the Effects of Organizational Crisis Responses on Facebook
16 references·0 citing·45 second hop
Crisis PR in Social Media: An Experimental Study of the Effects of Organizational Crisis Responses on Facebook (2011)Crisis PR in Social Media: An Experimenta…Putting the public back in public relations: how social media is reinventing the aging business of PR (2009)Putting the public back in pu…How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness (2009)How to repair customer trust …Conversational Voice, Communicated Commitment, and Public Relations Outcomes in Interactive Online Communication (2009)Conversational Voice, Communi…Further explorations of post-crisis communication: Effects of media and response strategies on perceptions and intentions (2008)Further explorations of post-…An Exploratory Study of Stakeholder Emotions: Affect and Crises (2007)An Exploratory Study of Stake…Organizational Blogs and the Human Voice: Relational Strategies and Relational Outcomes (2006)Organizational Blogs and the …Attribution Theory as a guide for post-crisis communication research (2006)Attribution Theory as a guide…Diffusion of traditional and new media tactics in crisis communication (2005)Diffusion of traditional and …The development of a scale to measure perceived corporate credibility (2001)The development of a scale to…Effective Crisis Management through Established Stakeholder Relationships (2001)Effective Crisis Management t…Image repair discourse and crisis communication (1997)Image repair discourse and cr…CUSTOMER PERCEPTIONS OF CORPORATE RESPONSES TO PRODUCT COMPLAINTS: THE ROLE OF EXPLANATIONS. (1996)CUSTOMER PERCEPTIONS OF CORPO…Accounts, excuses, and apologies: a theory of image restoration strategies (1995)Accounts, excuses, and apolog…Apologies and public relations crises at Chrysler, Toshiba, and Volvo (1994)Apologies and public relation…An Attributional Theory of Motivation and Emotion (1986)An Attributional Theory of Mo…Issue involvement can increase or decrease persuasion by enhancing message-relevant cognitive responses. 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(1989)Verbal abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor. (2007)The effectiveness of managing social media on hotel performance (2014)The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research (2018)Social cognitive theory of self-regulation (1991)Classrooms: Goals, structures, and student motivation. (1992)Well-being : the foundations of hedonic psychology (1999)An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation (1998)“Too Good to be True!”. The Effectiveness of CSR History in Countering Negative Publicity (2008)The Handbook of Crisis Communication (2010)Managing the Message: The Effects of Firm Actions and Industry Spillovers on Media Coverage Following Wrongdoing (2012)Understanding Attributions of Corporate Social Irresponsibility (2012)
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References

  • 1986An Attributional Theory of Motivation and Emotion4,969 cited
  • 1979Issue involvement can increase or decrease persuasion by enhancing message-relevant cognitive responses.1,531 cited
  • 1997Image repair discourse and crisis communication1,401 cited
  • 1995Accounts, excuses, and apologies: a theory of image restoration strategies872 cited
  • 2001The development of a scale to measure perceived corporate credibility607 cited
  • 2009How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness467 cited
  • 2006Attribution Theory as a guide for post-crisis communication research455 cited
  • 2006Organizational Blogs and the Human Voice: Relational Strategies and Relational Outcomes432 cited
  • 2009Conversational Voice, Communicated Commitment, and Public Relations Outcomes in Interactive Online Communication428 cited
  • 1996CUSTOMER PERCEPTIONS OF CORPORATE RESPONSES TO PRODUCT COMPLAINTS: THE ROLE OF EXPLANATIONS.356 cited
  • 2001Effective Crisis Management through Established Stakeholder Relationships309 cited
  • 2007An Exploratory Study of Stakeholder Emotions: Affect and Crises296 cited
  • 2009Putting the public back in public relations: how social media is reinventing the aging business of PR246 cited
  • 2005Diffusion of traditional and new media tactics in crisis communication

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223 cited
  • 1994Apologies and public relations crises at Chrysler, Toshiba, and Volvo218 cited
  • 2008Further explorations of post-crisis communication: Effects of media and response strategies on perceptions and intentions218 cited
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